Member Service Manager – Philadelphia Chapter, Back On My Feet

Posted by Back On My Feet on October 2, 2017

Back on My Feet combats homelessness through the power of running, community support and essential employment and housing resources. Operating in 12 major cities coast-to-coast, Back on My Feet recruits members (those experiencing homelessness) at homeless and residential facilities and begins with a commitment to run three days a week in the early morning. The second phase of the program, Next Steps, provides educational support, job training programs, employment partnership referrals and housing resources. Please click here to see our program in action:

Since 2007, Back on My Feet has served more than 6,000 individuals experiencing or at risk of homelessness and engaged more than 100,000 volunteers and supporters. Our members have run a collective 500,000 miles and obtained more than 4,000 jobs and homes. Within six months of becoming a Back on My Feet Alumnus, 90% of members maintain their employment, 60% receive a wage increase and 20% achieve a promotion. Every $1 invested in Back on My Feet returns nearly $2.50 to the local community through increased economic output from employment and reduction in costs for shelter, medical services, incarceration and drug and alcohol treatment.
Through our innovative program, Back on My Feet proves that there is hope, that individuals can achieve things they never thought possible and that there are people who will support them along the way. For additional information, please visit

Our Core Values
ACCOUNTABILITY: We take personal responsibility for using our resources efficiently, always aiming to exceed our goals, and being accountable to each other, supporters, partners and our members.
INNOVATION: We challenge ourselves to create new ideas, to embrace change, and take disciplined risks to develop sustainable solutions.
COLLABORATION: We respect and value each other’s work and actively seek partners to leverage our combined strengths in making a difference in our communities.
INTEGRITY: We aspire to live to the highest standards of personal honesty and behavior; we never compromise our reputation and always act in the best interests of our members and constituents.
RESPECT: We value each other’s backgrounds and are inclusive of all diversities, abilities, and cultures.

The Position
Based in Philadelphia, the Member Services Manager (MSM) will report to the Philadelphia Chapter Director. The MSM will be primarily responsible for conducting initial intake of members (individuals experiencing homelessness) into, and management of current members in, our Next Steps program (our workforce development component of the program). Specifically the MSM will connect members with appropriate services, classes, employment opportunities and housing options. This individual will have the ability to interact with residential members of our program on a daily basis as well as the rest of the local BoMF team.

Specific responsibilities will include:
 Conducting outreach and new member orientations.
 Conducting monthly intake sessions for residential members who are joining the Next Steps program.
 Conducting one-on-one and group sessions with members to determine goals based from our intake procedure.
 In-depth follow-up meetings with our members to connect them with necessary and appropriate services (examples include – assistance with obtaining or renewing driver’s license, writing and revising resumes).
 Working with community partners around job-placement/financial literacy/training opportunities.
 Managing the BoMF Financial Aid program and determining approved uses of funds for residential members and track the funds dispersed to members.
 In-depth metric tracking and reporting of member outcomes in our case management database.

Organization, Position & Person Profile
 Monitoring and analyzing monthly assessment information – retention rate of residential members.
 Cultivating and maintaining positive relationships with referral partners.
 Regularly communicating with facility partners regarding case management for all residential members at facility staff meetings and case conferences.
 Participation and assistance with outreach and new member orientations when needed.
 Actively working to meet monthly placement goals related to: employment, housing, job training, and financial aid.
 Coordinating and overseeing alumni events and graduation ceremonies.
 Maintaining a positive and engaging environment for our members.
 Overseeing the chapter equipment inventory and system. (i.e. shoes, shorts, incentives, etc.).
 Participation in weekly staff meetings and monthly evaluation sessions.
 Attending night and weekend program events as required, as well as running regularly with our teams at morning and training runs.

Qualifications & Experience
 Bachelor’s degree required with 3-5 years of relevant work experience (case management, counseling, or social work), experience in job development, placement and referrals
o Experience working with homeless and/or low-income populations preferred
o Ability to communicate effectively with diverse populations
o Strong written and verbal communication skills, including excellent public presentation skills
o Proficiency with Microsoft Office Software (Outlook, PowerPoint, Excel, Publisher, Word

Personal Characteristics
 High energy, results oriented individual
 Unequivocal passion for the organization, mission and the members we serve
 Comfortable with a flexible i.e. not 9-5pm working schedule given early morning runs (typically starting 5.30 or 5.45am)
 Desire to attend night and weekend program events as required
 A proactive, assertive and hands-on individual who is self-motivated and requires limited direction
 Strong interpersonal skills and ability to adapt quickly to a fast paced, changing environment.
 Team-oriented and willing to contribute to overarching team/Chapter goals
 Unquestionable integrity and highest ethical standards
 Personal experience with running or other related fitness activity preferred

For qualified candidates, please submit a resume and cover letter to

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

For more information on the organization, please visit:

Benefits include; Health and Dental Plans, Child care, travel and medical flex reimbursement plans, IRA, Annual reimbursement for athletic gear. Generous PTO and flexible work scheduling.

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