Job Developer, Nationalities Service Center

Posted by on February 14, 2011

Job Developer, Nationalities Service Center

Posted on: February 2, 2011

The Job Developer will identify employment sectors and prospective employers that might be good matches for a large case load of newly arrived refugees and newly granted asylees. She/he will create and deliver as successful marketing plan that will result in expanding NSC’s employer base. She/he will place Matching Grant participants in jobs and support placements with retention activities, while working in concert with employment counselor. She/he will comply with all funders and NSC requirements and submit all required documentation and reports in a correctly and timely manner.

The Job Developer position has internal contacts with the entire administrative staff and external contact with clients, employers, representatives of other social services agencies, and the community. This position has access to sensitive NSC and client information and is expected to handle such information with integrity and professionalism. This position is expected to represent NSC in a professional manner.

The Job Developer position will report directly to the Refugee Settlement Manager and participate in department activities as necessary.

Essential Functions

• Manage employment Matching Grant Program job placement for refugees using independent decision-making and judgment and as part of NSC’s Refugee and Community Services team.
• Serve as a liaison between employers and clients, meeting with provider agencies; discuss training needs, and encouraging clients to get jobs.
• Arrange for clients to attend training sessions; schedule and/or coordinate client interviews with prospective employers; provide transportation and/or ensure client attends interview, assist clients in completing applications for employment; explain purpose and goal of the program to prospective employers; arrange for on-the-job training.
• Maintain and update database of clients and track progress through the employment seeking and interview process
• Produce reports and offer analysis for funders and/or as requested.
• Interview clients to determine education level and work history, determine client’s employment requests, and conduct job preparation workshops and classes.
• Solicit appropriate clients to employers based upon matching skills, abilities, and knowledge to the specific employment opportunity.
• Assist clients to acclimate to new jobs; serving as a liaison between clients and employers to resolve concerns such as cultural differences, language, and related work experience.
• Identify and partner with groups and individuals to strengthen job development program.
• Collaborate with Case Management and Employment Counselor to promote the delivery of effective and comprehensive client services.
• May supervise and direct the work of assigned Interns.

Non-Essential Functions

1. Attend relevant workshops or join professional groups as necessary to maintain professional knowledge and licensure.
2. Adheres to NSC’s confidentiality guidelines and ensures the appropriate handling of sensitive information.
3. Facilitates and attends relevant staff meetings to promote communication and execution of goals.
4. Completes special projects specific to the function of the department or as needed for the department as directed by Supervisor.
5. Other duties as assigned within the scope of position expectations.

Knowledge, Skills, and Abilities

• Basic understanding of NSC’s mission, vision, values, programs and services and business plan.
• Knowledge of employment related resources in the area.
• Knowledge of job development practices and concepts for both the employer and the employee.
• Ability to effectively communicate and interact with a population of diverse and multi-cultural individuals and groups on a regular basis.
• Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
• Ability to effectively use standard office equipment.
• Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
• Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, and customized databases.
• Strong written and verbal communication skills and effectively communicate with individuals and groups.
• Knowledge of basic client management procedures for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of goals.
• Ability to effectively understand and assess a client’s need, perceptions, issues, and concerns and make sound decisions, referrals, and recommendation in the best interest of that client.
• Ability to effectively conduct one on one advocacy and/or educational presentations.
• Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.
• Adheres to all NSC and departmental policies and procedures.
• Attends all NSC in-services as required.

Please email detailed letter of interest and résumé to:

Pamela Jones-Burnley
Nationalities Service Center
1216 Arch Street, 4th Floor
Philadelphia, PA 19107
pjones-burnley@nscphila.org