Free Customer Service Representative Training and Certification Program

Posted by Temple University Center for Community Partnerships on January 15, 2019

Temple University and PA CareerLink(R) Customer Service Representative Training and Certification Program – Interested in earning a certification in a fast-growing field? Unemployed or underemployed and need more training? If your answer is yes…

The FREE Customer Service Representative Training and Certification Program may be a good fit for you!

Classes are Now Forming: Monday and Tuesday, 11:00 AM — 4:00 PM

Next Class Starting February 4, 2019

Students can gain the following certifications while in class:
1.) Nationally Recognized Customer Service Certification
2.) Mental Health First Aide
3.) Medical Terminology
4.) Temple University Certificate of Completion

For more information call: (267) 279-9945 or (215) 204-3653

Location: PA CareerLink® Suburban Station, 1617 JFK Boulevard, 2nd Floor, Philadelphia, PA

Upon completion of this class students will learn or improve the following skills:

• Communications and Interpersonal Skills
• Troubleshooting Difficult
• Situations
• Educating Consumers
• Products and Services
• Closing the Sale
• Providing Ongoing
• Customer Support
• Developing Sales Plans
• Technology in Customer Service
• Customer Relationship Basics (CRM)

The Customer Service Training Program is provided in collaboration with PA CareerLink® Suburban Station and Temple University‘s CSPCD -WELL Program