Director, Academic & Student Success Operations, Community College of Philadelphia

Posted by Community College of Philadelphia on June 9, 2026

Position Summary

The Director, Academic and Student Success Operations supports the Provost and Vice President in the management of administrative and operational efficiencies within the Academic & Student Success division, including management of divisional communications. This position assists in evaluating current and proposed processes and procedures to support the attainment of divisional goals and objectives, as well as making recommendations and managing the implementation of new processes.

The Director is responsible for management of the Academic Operations Unit, including staff whose functions are related to academic scheduling and academic systems, and the administrative support functions related to faculty promotions and sabbaticals, divisional reporting, budgets, and recordkeeping.

Essential Responsibilities

• Develop and implement policies, procedures and systems in support of operational effectiveness and the attainment of divisional goals and objectives.
• Collaborate with the Provost and Vice President in the preparation and distribution of all divisional communications.
• Manage, organize and oversee the Academic and Student Success Council meeting agendas, minutes, meeting materials and historical documents.
• Oversee functions related to released time, academic scheduling, full-time faculty ratio and faculty workload, faculty pay, etc.
• Ensure administrative functions are in compliance with College policies and adhere to the College’s collective bargaining agreements.
• Manage functions related to the division’s planning, development, and implementation of administrative operations to include maintenance of filing system, records, forms, report schedules, contracts and correspondence.
• In collaboration with the Provost and Vice President, monitor and manage the division’s operating budget, preparing budget adjustments and providing reports, as needed.
• Ensure that all necessary reporting, recordkeeping and auditing systems are implemented in accordance with established protocols and requirements.
• Manage, evaluate, and provide training to members of the Academic Operations Unit.
• Collaborate with deans and department managers to support initiatives, processes, and strategies that contribute to improvements in the delivery of services and programs.
• Collaborate with the Human Resources department in the management of processes related to faculty and staff hiring, performance reviews/evaluations, faculty promotions, sabbaticals, etc., ensuring compliance with collective bargaining agreements.
• Collaborate with the Strategic Communications department to maintain the division’s web site and publications, and perform updates as needed.
• Assist in the research, data collection, and preparation of divisional reports and external requests, ensuring accuracy of content and timely delivery; including annual progress reports, external mandated documentation, and compliance reports.
• Assist in the development of technology enhancement strategies appropriate for division services and programs.
• Serve as a representative of the division on various College committees, as directed.
• Perform assigned duties in a manner consistent with the mission, goals, and core values of the College.
• Maintain sensitivity, understanding, and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
• Deliver quality customer services to both internal and external constituents in a professional helpful and courteous manner.
• Other duties as assigned.

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