Young Adult Residential Service Coordinator, Project HOME

Posted by Project HOME on July 25, 2016

Young Adult Residential Service Coordinator

Location: 810 Arch Street

Essential Duties and Responsibilities

The chief responsibility of the Young Adult Residential Service Coordinator is to provide direct, supportive, individualized care in a positive and holistic way to young adults moving towards independence. The Young Adult Residential Service Coordinator will support young adults in the retention of housing, employment, the continued development of skills and participation in activities that will enhance their ability to become self-sufficient. The services also include keeping accurate records in a computerized system.

  • Along with the young adult and supports, design and implement goal plans encompasses short and long-term goals, action plans, and means for evaluation and revision. Weekly, review and update progress or lack of progress towards goals.
  • Assist young adults with coordination of benefits and resources
    • Support young adults in filing for benefits or resolving any issues through DPW, SSA, and unemployment.
    • Assist young adults in job search process.
    • Assist young adults in coordination of their education goals, including GED testing, college application and financial aid.
    • Assist young adults with medical and psychiatric referrals and communication as needed.
    • Support young adults through the completion of housing re-certification process.
    • Support young adults in maintaining a commitment to recovery, including conducting random urine screens as necessary.
    • Understand, anticipate, and respond to the issues, expectations, and special needs that each young adult may have.
    • Work with young adults individually as needed, including escorts (e.g. one to one counseling, providing an escort to appointments, interviews and activities)
    • Work with young adults to assess needed resources and facilitate connection to resources in the community; monitor client’s participation in activities.
  • Maintain case records and reports, as required in a timely and thorough manner including case notes, goal plans, Project HOME assessment and HUD assessments and additional assessments as required. Utilize ETO database for all documentation.
  • Meet as scheduled with the following people:
    • Participate in monthly staff & resident meetings and special committees.
    • Meet weekly in supervision with Program Manager and attend team meetings.
    • Participate in trainings and continuing education opportunities.
    • Facilitate weekly Life Skills groups with the youth as well as individual sessions as needed.
  • Intake/Orientation/Discharge
    • Utilize critical time intervention best practice with all chronically homeless incoming residents and others as needed.
    • Complete all admission and discharge paperwork.Orient new residents to residential sites and neighborhood using orientation process.
    • Work with residents to complete annual housing re-certifications.
  • Alternate on call with other residential staff for emergencies
    • Be flexible to meet the changing needs of the young adults we serve and be available by phone
  • Work with young adult and supports through crises, assessing the situation and making needed plans/interventions. Become familiar with all emergency procedures.
  • Building community for the Residential Service Coordinator means:
    • Receiving and responding to work tasks in a courteous and timely fashion.
    • Meeting and greeting visitors, residents, other staff and co-workers in a professional and welcoming manner.
    • Intentionally maintaining open dialogue and verbal/written communication to eliminate chaos, confusion, and misunderstanding.
    • Striving to put others at ease and communicate in ways they can understand.
    • Developing and maintaining smooth and cooperative working relationships with others.
    • Encouraging open expression ideas and opinions.

Additionally, all staff are responsible for the following:

  • Commitment to the mission of Project HOME
  • Establishing a base of trust with each resident.
  • Developing good working relationships among community and staff.
  • Continuing to learn about mental illness, addictions, and dual-diagnosis.
  • Accepting residents “where they are at” while working to assist them.
  • Observing confidentiality, privacy, and dignity of each resident.
  • Becoming familiar with Emergency Procedures.

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