Vice President of Operations, Philadelphia Corporation for Aging

Posted by on November 19, 2012

Vice President of Operations, Philadelphia Corporation for Aging

Posted on: November 9, 2012

JOB OPENING

TITLE: Vice President of Operations

DEFINITION: The Vice President of Operations position works closely with the President/Chief Executive Officer to oversee all Operational aspects of PCA, including Community Relations, PCA Helpline, Housing, Long Term Care, Program Management and Outreach. In conjunction with the Board of Directors and the Advisory Council, policies are established, interpreted and implemented, and new services developed. Supervision is exercised over Directors in PCA’s Management Team and professional staff. Works with Senior Directors and Managers, responsible for the total operation of PCA departments as assigned, to include but not limited to, their effectiveness, efficiency, quality, budgeting accountability and consumer responsiveness. Maintains working knowledge of assigned PCA departments and their operations such that matters of importance can be resolved and as necessary the PCA President can be brought into relevant discussions and decision making.

QUALIFICATIONS:

Education

Masters Degree in Human Services, Public Administration or related degree

Experience

At least 10 years progressively responsible experience involving service delivery and administration.
Knowledge and understanding of needs related to elderly and disabled population.
Demonstrated ability to analyze complex problems.
Ability to plan, organize and direct the work of a large professional staff

Personal Characteristics

High energy level
Superior analytical skills
Participatory management style
Ability to think strategically
Action orientated
Effective management of customer, vendor and employee contracts
Mission driven and self directed
Strong written and verbal communication skills, a persuasive and passionate commitment with excellent public speaking skills

DUTIES AND FUNCTIONS:

Administer, supervise and assign staff to operating service programs of the agency. Provide leadership, as part of PCA’s Executive Management Team, to ensure efficient workflow and foster satisfactory service delivery.
Develop and manage procedures and systems relating to agency operational units.
Keep abreast of and ensure proper implementation of changes to local, state and federal regulations and requirements.
In conjunction with Vice President of Business, review and submit annual departmental budgets.
Coordinate program operations among departments. Lead by example to encourage cooperation and work synergy amongst department managers.
Supervise development of new programs and services. Ensure given project timeline milestones and deliverables are implemented successfully. Explore new funding mechanisms.
Work with the CEO and Vice President of Business and Finance to prepare budget and implement policies for the agency. Bring recommendations and insights “to the table” for successful strategies.
Develop and expand relationships with government, advocacy and private agencies to maintain and promote services for consumers. Attend and speak at community-based events.
Analyze program and service effectiveness. Report progress made, deficiencies noted and areas of improvement needed. Assist provider organizations as needed.
Develop private service initiatives to enhance revenue.
Identify best practices and improve internal systems with an eye towards future needs and budget realities.

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