Vice President for Administration and Chief Operating Officer, People’s Emergency Center

Posted by on June 10, 2013

Job Description – Vice President for Administration and Chief Operating Officer

Vice President for Administration/Chief Operating Officer

Department: Senior Management

Classification: Exempt

Reports to: President and CEO

JOB DESCRIPTION

Summary:

The VP for Administration/Chief Operating Officer (COO) is a driven, focused, systems-oriented leader committed to strengthening the internal operations of PEC such that it can drive more effectively towards delivering high-level impact for the families PEC serves. The COO is a member of PEC’s senior leadership team, reporting to the Chief Executive Officer and overseeing PEC’s Administrative departments. The COO will serve as a leader internally – supporting, coaching, and driving the organization towards a higher level of administrative accountability, efficiency, excellence and responsiveness.

Essential Duties and Responsibilities:

Operations

 Serve as the senior lead in ensuring that – across PEC’s family of companies – the annual operating plan and the annual budget support the strategic goals outlined in the organization’s system-wide strategic plan

 Lead the development and implementation of a performance management process that measures and evaluates the organization’s annual, quarterly, monthly and, when necessary daily, progress against goals

 Work collaboratively with the CFO to facilitate the budgeting process, identify and implement cost-saving measures, pursue new business opportunities and monitor financial performance

 Work with the Director of Human Resources to align PEC’s talent acquisition, succession planning and performance management strategies with its strategic objectives; and devise and deliver trainings to orient new employees, train effective supervisors, inculcate PEC’s client-focused culture operating values, and develop adaptive leaders and PEC-specific competencies

 Work collaboratively with the Vice President, Asset and Property Management to ensure alignment between PEC’s real estate holdings, its financial and programmatic objectives, its funder compliance requirements and its enterprise risk management protocols

Process Improvement

 Implement and lead a continuous quality improvement process throughout the agency, focusing on operational systems improvement. Promote regular and ongoing opportunities for all staff to give feedback on program operations

 Ensure alignment of PEC’s Standard Operating Procedures (SOP) with the Boards’ Governing Policies and Protocols, as well as organizational practice. Ensure the reverse is also true, that organizational practice aligns with adopted SOPs

 Collaborate with senior leadership team to assess activities across the organization to determine the greatest opportunities for process change resulting in improved customer service and cost reductions

 Strengthen PEC systems so as to enable its success upon applying for Accreditation as well as, succeeding in securing regular future reaccreditation

Compliance and Enterprise Risk Management

 Serve as the Accountable Lead in the design, development and operation of systems intended to predict, identify, manage and respond to risk that has the potential to impact PEC’s ability to meet its strategic programmatic and operational objectives

Compliance and Enterprise Risk Management (Continued)

 Identify, facilitate and monitor adherence to relevant standard operating procedures for which non-adherence may result in operational and/or reputational risk

 Integrate all risks within the organization into a disciplined process to allow decision makers to apply limited resources effectively

 Oversee development and implementation of PEC’s business continuity plan

 Develop and monitor reports that aggregate compliance and risk information from various sources, so as to enable senior leadership and the Board to understand the organization’s overall risk profile, emerging risk trends and the effectiveness of mitigation activities

 Provide on-going development, maintenance and continuous improvement of compliance management and enterprise risk management methodologies and tools; and integrate the use of such tools into the operating practices of the agency

 Collaborate with others to establish effective risk management practices, monitor capabilities and communication channels, including review of all legal documents and agreements

Strategy

 Serve as lead partner in the development, management, and implementation of PEC’s strategic plan

 As a member of the senior team, structure systems to support PEC’s ability to pursue opportunities to expand its operations programmatically or geographically, as well as to deepen PEC’s ability to positively impact the community and the families it serves

 Serve as analytical lead during due diligence phase of potential strategic alliances

 Work closely with the Senior Team to ensure the incorporation of the strategic plan into the annual budget planning process assuring sufficient financial sources are available to pursue the identified strategy

Required Education and Experience:

 Bachelor’s degree

 Ten years of managerial experience, including a track record of developing, designing, and maintaining high level performance dashboards and outcomes tracking reports.

Preferred Education and Experience:

 Relevant advanced degree preferred, such as JD, MBA, or MS in Human Resources, Project Management, and/or Decision Sciences. Management consulting experience and/or Six Sigma certification a plus

Additional Eligibility Qualifications:

 Experience leading significant systems improvement within a complex organization

 Exceptional strategic thinking ability, with a demonstrated track record of strong analytic chops and the ability to leverage qualitative and quantitative information to develop high-impact strategies

 Excellent communication skills, both written and verbal

 Excellent financial management, analysis and budgeting skills

 Outstanding project management skills; ability to work efficiently and effectively in a deadline-driven environment, overseeing multiple work streams simultaneously

 Experience cultivating and managing a high-performing team while meeting ambitious goals

 Demonstrated sound discernment and judgment

 Demonstrated ability to lead peers and subordinates through personal influence and leadership presence

 Excellent interpersonal skills; ability to forge strong relationships and work with individuals at all levels

Salary

Commensurate with experience.

Benefits Offered

People’s Emergency Center offers a generous benefits package, which includes: group health insurance, vacation, personal and sick benefit time, flexible spending accounts, 401k, disability and life insurance.

Contact

For immediate consideration for this position, please e-mail your resume to tmccain@pec-cares.org or fax resume to: T. McCain at 267-777-5884. Visit PEC’s “Careers at PEC” web page: http://www.pec-cares.org EOE/M/F/D/V