Truancy and Community Support Program Manager, Congreso de Latinos Unidos

Posted by Congreso de Latinos Unidos on June 4, 2018

The Truancy and Community Support Program (CSP) Manager will be responsible for the overall administration, coordination and supervision of Truancy Intervention and Prevention Services (TIPS) delivered within the CUA 2 region, and Community Support Program. The Manager supports coordinators and their units, and leads the program providing an overall vision, oversight, guidance, and support of TIPS and CSP. The Manager will oversee all administrative aspects of the truancy and community support programs as well as collect, monitor, and develop strategies to reach desired program outcomes. The Manager will be responsible to foster working relationships with the various current and future partners (e.g. schools personnel, services providers, the Department of Human Services, a close working relationship with the Central East Truancy Court and CUAs, and the Energy Coordinating Agency [ECA]). This position has regular contact with members of the community, funder, staff and providers and is expected to represent Congreso in a professional manner.

Essential Functions:

  • Manages and provides oversight of the entire truancy program assuring progress in the achievement of outcomes and service objectives.
  • Directly supervises the Intake Specialists, Truancy Coordinators, and case managers who do not directly report to the truancy coordinator providing performance feedback, development, guidance and support.
  • Directs appropriate actions, or implements programmatic changes as directed by the VP of Family and Housing Services.
  • Adhere to Congreso’s Primary Client Model of supervision and service delivery.
  • Ensure truancy and CSP staff adherence to Primary Client Manager (PCM) model and completion of its documentation as regulated by Congreso’s business plan.
  • Develops and implements truancy and CSP in accordance with the Department of Human Services and ECA/OHCD regulations and Congreso standards.
  • Responsible for quality and standards compliance for Truancy and CSP.
  • Provide routine staff meetings as well as individual supervisory meetings to assist Coordinators and truancy team in all aspects of truancy program.
  • Attends any divisional, agency or DHS meeting as required.
  • Produces reports and data on truancy program in a monthly basis or as required by funder and agency.
  • Makes sure truancy program staff has the necessary resources and supplies to be able to complete the job effectively.
  • Responsible in collaboration with VP for facilitating and fostering the communication process between DHS,
  • Regional Court, Schools and School District of Philadelphia, Partner Providers and community agencies.
  • Conduct interviews of candidates to fill truancy positions and prepares hiring packages.
  • Maintains written supervisory notes on all staff in a consistent basis.
  • Assists in the preparation of program concepts, and of actual proposals for continuation grants, and for new funding opportunities.
  • Performs all other related duties as assigned.

Management Duties

  • Provide management of department and staff through balanced individual and collaborative judgment and decision-making.
  • Regularly direct the work of, schedule, and provide staff development opportunities and training to department staff.
  • Perform management functions and/or make recommendations for the department such as hiring, firing, performance evaluations, disciplinary counseling, salary adjustments, workload distribution, communication, recognition activities, and employee relations.
  • Participate in the development of a departmental budget as part of the organization’s budget preparation process, and operate within budget limitations.

Knowledge, Skills, and Abilities (Career Pathway: Leadership/Management)

All Staff Competencies

  • Basic understanding of Congreso’s mission, vision, values, programs and services, and business plan.
  • Knowledge and understanding of the targeted community needs and demographics.
  • Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
  • Ability to provide nonviolent intervention with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits.
  • Ability to effectively use standard office equipment.
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
  • Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, UNIDAD, and customized databases.
  • Adheres to all Congreso and departmental policies and procedures.
  • Attends all Congreso in-services as required.
  • Strong written and verbal communication skills and effectively communicate with individuals and groups.
  • Bilingual (Spanish/English) preferred

Leadership/Management Competencies

  • Ability to articulate, promote, and model the organizational mission, vision and programmatic goals, and strategic plan.
  • Understanding of legal/political policies and issues, community resources, and benefits addressing targeted client needs as they affect Congreso services (e.g. TANF, poverty, immigrants).
  • Understanding of and implement guidelines and policy for programs and the organization.
  • Ability to effectively implement human resources policies, employee relations, staff supervision, staff development, staff evaluation, and management practices in accordance with Congreso policies.
  • Ability to read and understand a budget – making appropriate financial decisions (including review of spending levels).
  • Ability to evaluate data against business plan and communicate results while applying a sophisticated understanding of performance management and data driven performance reviews.
  • Ability to demonstrate sustained leadership in moving clients towards targeted outcomes.
  • Ability to effectively conduct one on one advocacy and/or educational presentations.
  • Ability to manage, evaluates, and distributes the work of an individual or teams either programmatically or by function.
  • Ability to monitor contract compliance.

Experience, Education, and Licensure

  • Minimum Experience: Three to five years’ experience in a supervisory capacity within social services. Experience in providing services to the community and working with at-risk youth. Knowledge of the Puerto Rican/Latino and North Philadelphia community and its dynamics preferred. Computer proficiency in Microsoft Office Suite required. Bilingual (English/Spanish) preferred.
  • Minimum Education: Master Degree in Social Work or related field.


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

About Congreso

Congreso is a multi-service nonprofit organization whose mission enables individuals and families in predominantly Latino neighborhoods to achieve economic self-sufficiency and well-being. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

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