Toolkit for Building a High-Quality Language Service Program

Posted by on October 27, 2008

Speaking Together Launches Online Toolkit for Building a High-Quality Language Service Program

For millions of people in the United States, language barriers in the health care system are a daily reality, leaving patients who speak or understand limited English unable to communicate effectively with their doctors and nurses. They risk receiving poorer quality of care—and have worse outcomes—as a result. The recently completed Speaking Together: National Language Services Network program, funded by the Robert Wood Johnson Foundation, aimed to improve the quality and availability of language services offered at hospitals. Learnings from Speaking Together have been compiled into a toolkit offering detailed guidance to other hospitals nationwide on how to build a high-quality language services program. To view the toolkit, go to: http://www.rwjf.org/qualityequality/product.jsp?id=29653