Technical Support Specialist, Temple University

Posted by Temple University on October 27, 2020

The Technical Support Specialist provides high quality computer-related technical support to a wide range of university constituents electronically, either by phone, or in person, primarily at the Information Technology Services Help Desk. This person will ensure that all calls/requests for assistance received by Information Technology Services Client Services are thoroughly tracked and answered. They will ensure that all requests for assistance are handled as efficiently as possible and know when to escalate urgent issues.

This staff member also serves as a resource for community outreach, actively building and managing the Digital Navigator Workforce Development Project by providing technical guidance as needed to student workers assisting in this endeavor as well as to community partners who rely on Temple for potential technical assistance and IT jobs training. This person will also interface and coordinate activities with other Philadelphia community outreach organizations.

The ideal candidate will suggest technical solutions that improve the efficiency of Client Services support operations and reviews documentation for correctness prior to release to supported university constituents. They will actively participate in the testing and evaluation of software or upcoming new platforms. They have demonstrated ability to research relevant technologies and offer insight into possible use of these technologies, showing that they actively stay abreast of IT support challenges and offerings. Performs other duties as assigned.

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