Supportive Services Assistant, Philadelphia Works

Posted by on July 30, 2012

Supportive Services Assistant, Philadelphia Works

Posted on: July 10, 2012

This position performs a variety of clerical functions that provides support to the Technology & Supportive Services Department. Assignments are carried out in accordance with standard office practices and general work instructions. Work requires the exercise of initiative, sound judgment and discretion in the performance of duties. This position is also responsible for the front desk: acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point. In addition, responsibilities include tracking internal support requests and ensuring that all requests have been successfully resolved.

In this position you will be responsible for the following duties:

Maintain front desk by welcoming visitors and directing them to the appropriate location and/or person. Answer main corporate telephone and direct calls accordingly. Maintain calendar for conference rooms and resolve any scheduling request conflicts. Assist Technology & Supportive Services Department with special projects and initiatives. Record all support requests and manage requests via an online ticket tracking system. Coordinate and schedule courier and corporate archiving pickup and drop-off dates and times. Contact vendors to schedule service requests. Maintain inventory database by adding assets as they are procured, and reporting on existing assets. Copy, fax and distribute various documents/correspondence to vendors, clients, government officials, etc. Prepare procurement purchase documents and related forms. Maintain time and attendance calendars for the department, and ensure office support coverage is sufficient. Ensure nightly backup tapes are stored offsite in a bank vault.

http://www.idealist.org/view/job/Bt3ZF3FhsDw4/