Service Representative I, PHDC

Posted by PHDC on January 26, 2021

PHDC, Philadelphia’s full-service community development organization, is seeking motivated individuals for the following position: Service Representative I.

This is skilled public contact work giving information to and interviewing the general public in order to process applications and determine eligibility for housing assistance in the City.

An employee in this class must determine what housing assistance is available based on the information provided by clients, explain what housing programs are available to meet their needs, determine what programs they qualify for, and inform the client what process is involved to apply.

Employees may take phone applications from callers to the housing assistance Hotline and thereby directly provide access to housing assistance. Significant aspects of the work are full-time contact with the general public to provide and elicit information, and the use of judgment to properly process documents. Work is performed under the supervision of an administrative or clerical supervisor.

Interested applicants can click on the following link for more information: PHDC Career Opportunity.