Service Representative I (Bilingual-Spanish), Philadelphia Housing Development Corp.
Posted by Philadelphia Housing Development Corporation (PHDC) on April 30, 2024
The Philadelphia Housing Development Corporation (PHDC), a non-profit organization funded primarily by the City of Philadelphia and the Commonwealth of Pennsylvania, is looking for a Bilingual (Spanish) Service Representative I.
This is skilled public contact work giving information to and interviewing the general public in order to process applications and determine eligibility for housing assistance in the City. An employee in this class must determine what housing assistance is available based on the information provided by clients, explain what housing programs are available to meet their needs, determine what programs they qualify for, and inform the client what process is involved to apply. Employees may take phone applications from callers to the housing assistance Hotline and thereby directly provide access to housing assistance. Significant aspects of the work are full-time contact with the general public to provide and elicit information, and the use of judgment to properly process documents. Work is performed under the supervision of an administrative or clerical supervisor.
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