Resident Services Coordinator, Ray Homes

Posted by Project HOME on July 25, 2016

Resident Services Coordinator, Ray Homes

JOB TITLE: Residential Service Coordinator

Project HOME is a Philadelphia non-profit organization empowering individuals to break the cycle of poverty and homelessness through affordable housing, employment, health care, and education. Our mission is to enable all of us to attain our fullest potential as individuals and as members of the broader society. Join us.

We are currently looking for a full-time Residential Service Coordinator for our Ray Homes location in Philadelphia, PA. The Residential Service Coordinator will primarily be responsible for providing collaborative recovery planning and follow through with residents and supports utilizing the recovery model. These services also include keeping accurate records as well as working as an advocate for the resident in connection with a team.


  • Build relationships and foster a sense of community for Ray Homes residents.
  • Coordinate resident leadership building activities.
  • Facilitate recovery groups, build strong sense of recovery with residents in Ray Homes building.
  • Develop and implement interventions with residents who have relapsed.
  • Foster and facilitate community integration activities with Ray Homes residents with and for the neighborhood.
  • Along with the residents and supports, design and implement person centered recovery plans in the areas of recovery, health care, money management, education, and employment which encompass short and long-term goals, action plans, and means for evaluation and revision.
  • Assist residents with coordination of benefits and resources
    • Refer residents to BenePhilly and work in partnership with them to file for benefits or resolving any issues through DPW, SSA, and unemployment.
    • Refer residents to Employment Services and partner with Employment Services on residents’ employment goals.
    • Assist residents in coordination of their team supports, including TCM teams and PRS.
    • Assist residents with medical and psychiatric referrals and communication as needed.
    • Support resident through the completion of housing recertification process.
  • Maintain case records and reports, as required in a timely and thorough manner including case notes, quarterly recovery plans, Project HOME assessments, HUD Touchpoint assessments and additional assessments as required. Utilize ETO database for all documentation.
  • Meet as scheduled with the following people:
    • Participate in monthly staff & resident meetings and special committees.
    • Meet weekly in supervision with Program Manager and attend team meetings.
    • Participate in trainings and continuing education opportunities.
    • Facilitate weekly Wellness Self-Management group and monthly individual sessions with residents and participate in activities as needed.
  • Intake/Orientation/Discharge
    • Utilize critical time intervention best practice with all chronically homeless incoming residents and others as needed.
    • Complete all admission and discharge paperwork. Orient new residents to residential sites and neighborhood using orientation process.
  • Alternate on call with other residential staff for emergencies.
  • Work with residents and supports through crises, assessing the situation and making needed plans/interventions. Become familiar with all emergency procedures.
  • Support residents with activities of daily living (appointments, personal hygiene, laundry, cleanliness of room and assigned chores) and conduct monthly apartment inspections.

Project HOME reserves the right to revise or change job duties and responsibilities as needed. This job description is not meant to be an all-inclusive statement of the duties and responsibilities of the job nor does it constitute a written or implied contract.

  • BA/BS Degree or three years experience and high school diploma
  • Experience working with substance use recovery and mentally ill/dually diagnosed clients and/or homeless population
  • Good verbal and written communication, organizational and interpersonal skills
  • Team experience
  • Some computer literacy
  • Valid PA driver’s license
  • People with lived experience are encouraged to apply
  • This position is 40 hours a week at Ray Homes-Project HOME.

Project HOME is an Equal Opportunity Employer. All offers of employment are contingent on successful completion of a drug screen and background checks.

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