Re-Entry Operations Supervisor, ResCare

Posted by ResCare Workforce Services on August 3, 2015

Position: Re-Entry Operations Supervisor

Job Summary: The Re-Entry 0perations Supervisor is responsible for all the grant’s programmatic activities and operations. This includes assisting in hiring and training of two Re-entry Employment Coaches, insuring that contract performance standards are met, assist with managing the budget and communicating with the LEAP partners.

Position Requirements:

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to individuals with disabilities to perform the essential functions.

Excellent communication and interpersonal skills; strong management and organizational skills; ability to work across all levels of management and staff.

Education: Bachelor’s Degree or higher in business, social services or related field; 2 to 3 years experience in business, education and training or corrections, probation or parole; minimum of 3 years of supervisory experience or an equivalent combination of education and experience.

Certificates, Licenses, Registrations: Valid PA driver’s license

Work Requirements: Travel required in the course of performing job responsibilities.

To Apply: Submit resume to [email protected]

This job description is not intended to be all-inclusive. Therefore, the employee may be required to perform other reasonable related duties as assigned by the supervisor and other management.

The company reserves the right to revise or change job duties as business requirements dictate. It is mutually agreed that the job description does not constitute a written or implied contract of employment. It is also understood that the company reserves the right to change work schedules as required, including overtime.

Key Areas of Responsibilities

Performance Expectations

Contract Performance Standards
• Meet or exceed all contract performance standards outlined in the LEAP grant
• Strategize as needed in order to meet and exceed performance standards
• Complete accurately and timely data reports for partners and grant reporting
• Develop relationships with agencies and community based organizations that could impact the success of the LEAP grant
• Revise and update Re-Entry Resource Directory
• Identify and develop relationships with local and regional employers in hiring and developing re-entry participants
• Coordinates intake/assessment and post release services reviewing Wisconsin Risk and Needs Assessment
• Coordinate and structure the recruitment of volunteer mentors
• Coordination with representatives of the Adult Probation and Parole Department
• Coordination with PA CareerLink representatives to identify Individual Training Account and OJT vouchers
• Coordination with the community college for career pathway training

Customer Relations
• Communicate consistently and effectively with all customers
• Establish a true partnership where strategizing and problem solving occur
• Identify needs prior to being asked
• Communicate effectiveness of the program

Fiscal Management
• Collaborate to help maximize contract budget without overspending
• Make sound decisions on expenditures
• Handle all fiscal approvals in a timely manner, maintains invoice files, and accurately tracks invoices to assure all invoices are processed/approved
• Responsible for support funds and inventory

Contract Growth: Renewal/Expansion
• Be aware of customer needs and a needed shift of services (if necessary)
• Submit appropriate proposals including cost proposals as necessary and requested
• Participate in the gathering and presentation of data for future RFP

Work Standards

Performance Expectations

Responsible for Actions
• Dependability – accepts responsibility for attendance and punctuality.
• Works when scheduled, observing policies regarding scheduling and time off.
• Flexible, adjusts workload to accommodate changes in priorities/work done.
• Shows initiative.

Demonstrates Professional Conduct
• Maintains professional and respectful relations with others.
• Handles information in a confidential manner.
• Cooperates and is willing to assist others, accepts direction.
• Presents a neat, clean appearance and dresses appropriately for the job.
• Effectively utilizes time.

Promotes a Health, Safe and Secure Environment
• Sets a good example for others by own self-discipline and behavior.
• Observes established policies on health, safety, and security.
• Notifies proper authorities of circumstances or situations that present possible health hazards.
• Maintains a valid driver’s license and insurability (when required by position).

Follows Policies and Procedures
• Does not engage in activities other than official business during working hours.
• Reports significant/major incidents or accidents.
• Cooperates in external/internal investigations as requested.
• Completes training as required and demonstrates competencies accordingly.
• Complies with Company Policy and Requirements, Contract Specifications, ResCare policies and practices and Grant Funding Source procedures.

Managerial Responsibilities

Performance Expectations

Developing Others
• Establishes high levels of mutual trust and support with others.
• Expresses positive expectations of others, even in difficult situations.
• Creates a learning atmosphere, reassures and encourages improved performance.
• Provides timely coaching, identifies successes and areas for improvement.
• Delegates tasks or responsibilities for the purpose of developing others abilities.
• Rewards good performance and promotes employee recognition.
• Ensures that teams complete all ResCare Workforce Service and service area trainings as required and demonstrates competencies accordingly.

Management Effectiveness
• Builds pride and commitment through effective teamwork and collaboration.
• Conducts employee evaluations when scheduled.
• Makes effective use of time, materials and resources by planning, scheduling and organizing work.
• Communicates in an open and honest manner.
• Sets appropriate performance goals with team members.

Decision Making & Problem Solving
• Hires and promotes employees based on sound decision making ability.
• Improves processes within a contract emphasizing quality and efficiency.
• Anticipates and resolves problems demonstrating good judgement.
• Provides leadership in developing and implementing solutions.
• Communicates appropriately and effectively