PT Hotline Advocate, Congreso de Latinos Unidos

Posted by Congreso de Latinos Unidos on February 26, 2018


The Part Time Hotline Advocate is responsible for providing domestic violence counseling, crisis intervention, and advocacy via Philadelphia’s Domestic Violence 24-hotline and Congreso’s main office. The Hotline Advocate is also responsible for supporting in person crisis counseling and ongoing advocacy for survivors of domestic violence as needed by the program.

The Hotline Advocate will have internal contacts with the entire administrative staff and external contact with clients, community resources, and the community. This position has access to sensitive Congreso information and is expected to handle such information with integrity and professionalism. This position has regular contact with members of the community and is expected to represent Congreso in a professional manner.

The Hotline Advocate works under the direct supervision of the Senior Advocate. In the absence of the Senior Advocate, the position is supervised by the Program Manager.

Essential Functions

  • Provide 25 hours of telephone crisis intervention, counseling, and advocacy services through the Philadelphia Domestic Violence hotline.
  • Participate in the Philadelphia Hotline Collaboration monthly meetings as a representative of the LDVP as assigned.
  • Conduct assessments and crisis intervention to assist with walk-in clients as needed.
  • Conduct an initial client intake.
  • Maintain accurate and up to date client file and documentation.
  • Work closely with the collaborative domestic violence agencies and other partners to coordinate services for domestic violence victims
  • Comply with all client confidentiality regulation as specified by agency, funding source, local, state and federal regulations.
  • Submit monthly and quarterly programmatic narrative and statistical reports to supervisor.
  • Regularly attend and actively participate in staff meetings. Staff training sessions, case reviews, etc.
  • Hotline Staff are to comply with essential staff policy during weather related closures. This may be completed at any of the organizations within the Philadelphia Domestic Violence Collaborative.
  • Perform other related duties as assigned.

Knowledge, Skills, and Abilities (Career Pathway: Direct Services)

All Staff Competencies

  • Basic understanding of Congreso’s mission, vision, values, programs and services, and business plan.
  • Knowledge and understanding of the targeted community needs and demographics.
  • Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
  • Ability to provide nonviolent intervention with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits.
  • Ability to effectively use standard office equipment.
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
  • Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, UNIDAD, and customized databases.
  • Adheres to all Congreso and departmental policies and procedures.
  • Attends all Congreso in-services as required.
  • Strong written and verbal communication skills and effectively communicate with individuals and groups.
  • Bilingual (Spanish/English)

Direct Services Staff Competencies

  • Knowledge of legal and political issues, and community resources and benefits that impact and/or benefit the targeted client needs.
  • Knowledge of basic client management procedures (PCM Model) for determining eligibility, assessing needs, identifying resources, making referrals, following up, and documenting client interactions and proactively supporting client’s pursuit of education and employment goals throughout the agency without regard to program service.
  • Demonstrates understanding and knowledge of the Latino culture and availability of North Philadelphia community resources.
  • Ability to effectively interview and engage a client in appropriate programming.
  • Ability to exercise conversational English and Spanish.
  • Ability to effectively conduct one on one advocacy and/or educational presentations.
  • Ability to work in a team structure – demonstrating ability to collaborate and contribute to the team’s work.

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