PT Hotline Advocate, Congreso de Latinos Unidos

Posted by Congreso de Latinos Unidos on December 12, 2016

Congreso de Latinos Unidos, Inc., a dynamic nonprofit, is currently seeking a PT Hotline Advocate to work within its Health Promotion and Wellness division. The Part Time Hotline Advocate is responsible for providing domestic violence counseling, crisis intervention, and advocacy via Philadelphia’s Domestic Violence 24-hotline and Congreso’s main office. The Hotline Advocate works under the direct supervision of the Senior Advocate. In the absence of the Senior Advocate, the position is supervised by the Program Manager.

About Congreso
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Essential Functions
1. Provide 25 hours of telephone crisis intervention, counseling, and advocacy services through the Philadelphia Domestic Violence hotline.
2. Participate in the Philadelphia Hotline Collaboration monthly meetings as a representative of the LDVP.
3. Conduct assessments and crisis intervention to assist with walk-in clients as needed.
4. Conduct an initial client intake.
5. Maintain accurate and up to date client file and documentation.
6. Work closely with the collaborative domestic violence agencies and other partners to coordinate services for domestic violence victims
7. Comply with all client confidentiality regulation as specified by agency, funding source, local, state and federal regulations.
8. Submit monthly and quarterly programmatic narrative and statistical reports to supervisor.
9. Regularly attend and actively participate in staff meetings. Staff training sessions, case reviews, etc.
10. Hotline Staff are to comply with essential staff policy during weather related closures.

Experience, Education, and Licensure

Minimum Experience:
 1-3 years’ work experience in domestic violence counseling and advocacy.
 Knowledge of and proficient on the Latino culture and community of Philadelphia.
 Knowledge of the domestic violence issues and dynamics related to the Latino community.
 Knowledge of the impact of trauma on children and families.
 Excellent oral and written communication skills in both English and Spanish.

Minimum Education:
 Bachelor’s degree in Counseling, Psychology, Social Work or related field required; or Suitable combination of education and three to five years direct counseling experience in related field may be considered in lieu of Bachelor’s degree requirement.

Certification/License: Completion of the Domestic Violence 40 hour training provided by an approved PCADV membership program. Maybe completed post hire.

A Career with Congreso: Your talent and passion + our mission = outcomes

Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO. Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here.

For more information about Congreso and other career opportunities pleas go to

Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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