Program Specialist, Big Brothers Big Sisters Southeastern PA

Posted by Big Brothers Big Sisters Southeastern PA on September 15, 2014

COME JOIN A FORWARD-THINKING AGENCY THAT IS HELPING MAKE A DIFFERENCE IN CHILDREN’S LIVES. Big Brothers Big Sisters SEPA seeks a full-time Match Support Specialist for our Exton and Norristown offices. The position requires some local travel and evening/weekend work which will be described in the interview process. The position facilitates introductory meetings for “Big” Mentors and “Little” Mentees, and supports Big” and “Little” matches, primarily via phone contact, and occasionally through attendance at agency events.

JOB RESPONSIBILITIES

• Through recurring telephone and electronic contact, determine that elements of child safety, positive relationship and youth development indicators, and signs of a sense of affiliation with the Agency are present within the child/mentor match.
• Ensure that potential problems and barriers to success are identified and addressed. Promptly inform supervisor regarding concerns about any factors that may negatively impact the match.
• Effectively utilize on-line database system for recording and reviewing all child/mentor match details.
• Provide friendly, approachable customer service and represent the Agency and our mission in a professional and positive manner.
• Facilitate initial in-person meeting between Bigs, Littles and parent/guardians in client’s homes. Review ground rules and expectations in order to lay the foundation for a successful relationship.

http://www.idealist.org/view/job/5P6gNMjbPfsP