Program Manager, People’s Emergency Center

Posted by on September 30, 2013

Program Manager, People’s Emergency Center
Posted on: September 4, 2013

Job description
The Program Manager is responsible for the overall management and growth of the Financial Opportunity Center towards sustainability and meeting the neighborhood/client needs by ensuring the approaches and best practices of FOC model are honored in program design, evaluation and implementation.

Essential Duties and Responsibilities:

  • Evaluate program design and develop tools, goals and objectives that will facilitate staff’s ability to perform against contracted goals and lay the foundation for possible future growth
  • Partner with PEC’s compliance officer to ensure program staff are delivering against program audit requirements in a timely and comprehensive manner
  • Market the FOC to a variety of stakeholders including potential employers, funders, client stakeholders, etc., so as to ensure the program is fully utilized
  • Develop and implement systems for recording, retrieving and tracking program, statistical and/or demographic information, including the FOC outcomes tracking system (ETO)
  • Responsible for reporting to program funders and other key stakeholders
  • Effectively utilize data and outcomes to drive program decisions and design
  • Oversee the organization, scheduling and coordination of all program services and activities. Ensure program services are being delivered in accordance with contract requirements. Develop and implement corrective plans as needed
  • Work collaboratively with LISC program staff to ensure effective utilization of resources, implementation of program model and plan growth of the Financial Opportunity Center (FOC)
  • Establish relationships with other agencies to identify new training opportunities, issues and barriers. Ensure the integration of changing public policies into program policies, procedures and services.
  • Supervisor staff, coordinate and provide staff development and training
  • Review and refine program curriculum to ensure it meets quality standards and advances job placement and retention
  • Keep V. P. of Social Services informed of outcomes, barriers, trends, successes, corrective plans and provide a written monthly report on all program activities and services
  • Secure statewide or industry certification for relevant job-specific training curriculum
  • Develop and monitor budgets


  • Oral and Written Communications
  • Change Mastery
  • Client/Customer Orientation
  • Innovative Thinking
  • Organizing and Planning
  • Performance Management
  • Results Orientation
  • Problem Solving
  • Talent Management Skills

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