Program Manager, LIFT-Philadelphia

Posted by on November 13, 2011

Open Position: LIFT-Philadelphia Program Manager

LIFT-Philadelphia is looking for a dynamic, talented leader to serve as Program Manager.  Supervising the operations of LIFT-Philadelphia’s two local sites, the Program Manager will directly manage all program delivery and client services and will supervise six AmeriCorps program team members. The Program Manager will also work with LIFT-Philadelphia’s Executive Director and outreach team to create and strengthen partnerships with a diverse array of stakeholders including social service providers, university partners and government agencies. The Program Manager will set ambitious goals for LIFT’s impact and will lead performance evaluation at the site level. The position reports to LIFT-Philadelphia’s Executive Director.

Specific Responsibilities Include:

Program and Site Leadership

·         Provide management, support, training, and direction to LIFT-Philadelphia Site Coordinators with special attention to client service quality and local volunteer management, training, and service delivery

·         Provide intensive oversight and consultation on all client service and program delivery

·         Lead the development, implementation, and review of training sessions and training resource materials

·         Work with site team to set ambitious annual goals in line with LIFT-Philadelphia’s strategic growth plan and drive superior performance against these goals

·         Implement and maintain appropriate operational infrastructure and procedures with the support of the Executive Director and LIFT’s national office

·         Oversee reporting functions of the sites and compile regular status reports

·         Ensure safety and security policies are consistently implemented and followed

External Relations and Partnership Development

·         Support program team to build and strengthen relationships with local colleges and universities to advance volunteer recruitment efforts

·         Establish and strengthen partnerships with key community agencies and organizations

·         Represent LIFT-Philadelphia to increase visibility and enhance programming in the region

Requirements:

·         Commitment to LIFT’s mission and core values

·         Masters in Social Work, Counseling, or associated field; licensure in social work (LSW,) or counseling (LPC) is preferred

·         Experience and cultural competency in working with vulnerable communities and high-risk populations

·         Experience as a manager and administrator in a direct service or clinical environment

·         Strong leadership and interpersonal skills

·         Ability to thrive in a fast-growing, entrepreneurial organization, including flexibility, creativity, and initiative

·         Willingness to work occasional weekends or evenings (trainings or events)

About LIFT-Philadelphia

LIFT-Philadelphia’s mission is to combat poverty and expand opportunity for all people in our community, and we envision a day when all Philadelphians will have the opportunity to achieve economic security and pursue their aspirations. LIFT-Philadelphia engages trained volunteers — dedicated and talented college students — to become advocates for underserved individuals and families. LIFT clients and volunteers work one-on-one to find jobs, secure safe and stable housing, make ends meet through public benefits and tax credits, and obtain quality referrals for critical services like childcare and legal assistance. Simultaneously, the LIFT experience pushes volunteers to grapple with Philadelphia’s most challenging issues related to poverty, race, inequality, and policy. Since LIFT-Philadelphia’s founding in 2003, over 600 volunteers have served more than 6,000 individuals and families. LIFT-Philadelphia is part of a growing national movement – besides Philadelphia, LIFT runs centers in Boston, Chicago, New York, and Washington, DC.

Compensation and Start Date:

Competitive salary commensurate with experience, as well as excellent health care benefits, generous leave policy, retirement plan with match after one year, and a supportive and engaging work environment.  Start date is flexible, but target is December, 2011.

How to Apply

Please email a resume and thoughtful cover letter to [email protected] outlining how your skills and experience meet the qualifications of the position and stating how you heard about this opportunity.

LIFT does not make hiring decisions on the basis of race, gender, sexual orientation, age, disability, or religion.