Program Development, Big Brothers Big Sisters of America

Posted by on August 05, 2010

[emailed 8/3/2010]

Big Brothers Big Sisters of America
Position Title:    Director, Program Development
FLSA Status:    Exempt
Department:     Agency & Program Development
Location:    Philadelphia, PA
Reports To:    Sr. Director, Youth Outcomes
Posting:    July 28, 2010

Position Purpose:

Leads the continued development, design and implementation of the BBBS Service Delivery System, including the models for community-based mentoring, school-based mentoring, and other BBBS programs.  Continues the strengthening of program components through the development and implementation of best practices, which build upon research and empirical evidence as well as operating performance data. Supports innovation of program practices among the network.

Essential Duties and Responsibilities:

•    Continues the ongoing development of the BBBS Service Delivery System, including regular updates to the Service Delivery Model (SDM) for both community-based mentoring and school-based mentoring.
•    Supports strategic match growth and quality outcome goals articulated in the BBBSA Strategic Plan.  Works cross-functionally to implement strategies to reach these goals.
•    Collaborates with others in Agency and Program Development department to drive agency implementation of the Service Delivery System, leading to measured outcomes for children served; to integrate learnings from the field into program development; and to continually modify & improve program design based upon customer experience.  Identifies practices that will improve agency performance towards network program goals.
o    Identifies, in partnership with AD staff, local agency innovation in program development.
o    Develops procedures to assess effectiveness of innovative programs, then incorporates findings into piloting by other sites.
•    Collaborates with Information Technology department to ensure alignment of AIM functionality with required SDS practices.
•    Collaborates with Learning and Development department to ensure alignment of staff, volunteer, and parent training/development resources with required SDS practices (including program certification process for managers and staff).
•    Develops program materials and tools for use by BBBS agencies.  Collaborates with Learning and Development staff to develop and disseminate support materials and webinars.
•    Works with the Director of Network Communications & Data Analysis to advance understanding, alignment, and adoption of the Service Delivery System, with identified measures for success.
•    Provides content expertise on grant proposals to funding sources as assigned.  Coordinates program implementation and project monitoring for assigned grants. Collaborates with Fund Development department to provide program reports to funders.  Alerts affiliates of programmatic grants, awards, conferences, and other opportunities, as applicable.
•    Provides program leadership outside BBBSA with youth service and educational partners to position BBBSA as a leader in the youth development field.
•    Other duties as assigned.

Required Education and Related Work Experience:

•    Bachelors level Degree required
•    Graduate Degree in a Social Science area or program development preferred.

Years of Related Work Experience:
(Minimum & preferred related work experience necessary perform this job successfully)

Ten or more years strategic program leadership experience, preferably in a non-profit youth development program at a local, regional or national level.  Experience in program development and performance management, organization development, program materials development, and grant management.

Skills and Knowledge:

•    Ability to work with a national federation representing divergent needs and resources.  Big-picture, strategic perspective– with the ability to apply effective and creative problem solving techniques to program development.  Ability to lead, inspire and encourage others to embark on new or different programs.  Solid diagnostic and analytical thinking.  Ability to translate data into highly actionable information.  Proven ability to apply process and project management skills in multiple, simultaneous and complex project/program areas.  Highly consultative approach, with proven influencing and consensus-building skills in matters of high import to the organization.  Track record of effective written and verbal communication to a variety of audiences/stakeholders.
•    Intermediate MS Outlook, Word, Excel and PowerPoint

Travel Requirement:   Less than 20-30%

Application Instructions:

All applicants should apply online at: https://home.eease.adp.com/recruit/?id=513678