Program Coordinator, One Day At A Time

Posted by Urban Affairs Coalition on February 6, 2017

Opening Date: Tue, 01/31/2017

POSITION DESCRIPTION: One-Day-At-A-Time (ODAAT), a program partner of the Urban Affairs Coalition (UAC), is currently looking for an individual to fill the full-time position of Program Coordinator. The Program Coordinator provides administrative, technical, and fiscal support to the Director of Administration and Finance in order to achieve the organization’s mission, goals and objectives. The Coordinator also provides programmatic support to our target population including, but not limited to, Drug and Alcohol, in-the-field contact, client intake, community awareness, program outreach, HIV/AIDS support and homeless outreach administrative support. The Program Coordinator will also support human resources, accounts payable, office administration, and executive assistance. This position also supports the Human Services Administrator with maintaining a working environment that attracts and retains high quality staff.

Key Duties & Responsibilities:
Management and Supervision • In the Director’s absence or with instruction, directs the daily operations of the corporate office; oversees client care, on-site client intake and discharge. • Attends relevant workshops/seminars and maintains professional relationships in the field. • Ensures the safety and sanitation of all public areas, to protect the health of both clients and visitors. Investigates employee accident reports. Responsible for assuring that policies and procedures are followed. • Ensures that accurate and complete records for ODAAT clients, staff and volunteers, safety policies, and facility maintenance are maintained as required by ODAAT policies, city contracts/ordinances and state and federal laws. • Ensures that all client care/peer support and facilities policies, procedures, and programs are regularly reviewed and modified in an efficient manner. Stays abreast of current client welfare issues as well as the changing needs of the community. • Regularly compiles and presents reports to the Director, Human Services (HS) Administrator and City monitors on facility operations and activities. At the Director’s request, coordinates efforts with President and Shelter Director to develop long-range programs and review policies and procedures. • Supports the Director with new and on-going organizational development projects regularly to determine and implement needed changes. • Regularly reviews facility policy and procedures manuals, and standard operating procedures to assure compliance with local, state and federal guidelines, and the facility mission. • Works with the HS Administrator to review job performance, evaluate, train and develop assigned personnel as needed. Addresses client care employee grievances and complaints as needed and requested. • Schedules and monitors front office staff and coordinates client care/peer support volunteers to ensure the corporate and shelter facilities are adequately staffed to provide proper care and maintenance 365 days a year, as needed. • Monitors safety compliance of staff and volunteers. • Meets with the client care/peer support staff, administrative office staff, and/or volunteers on a regular basis to ensure work product outcomes as needed. Works positively and collaboratively with staff to achieve client outcome goals. • Institutes staff training to assure staff is aware of new and revised policies, procedures, rules and regulations, and to share ideas to improve client care and customer services. • As time permits, may be involved in grant research, writing, and submission. Client Care • Works with Case Managers and Outreach staff around the general health of clients on a regular basis looking for signs of stress, illness, injury, aggressive tendencies (either towards staff or other clients) and abnormal behaviors. Determines the need for immediate and/or emergency care and arranges transport for ill clients to clinic or ambulatory services, as needed. • Works cooperatively and professionally with all staff programs, partner agency staff and client control/law enforcement personnel to ensure clients are provided proper medical care, when needed. • Reports any significant physical, behavioral or emotional issues regarding clients to the HS Administrator and Director. • In cooperation with the Outreach Program Manager, maintains shelter records for each client including but not limited to all client-related records and populations each day. • Supports or provides direct socialization and training of ODAAT clients to increase their ability to maintain and secure permanent housing and independent lives, as requested. • Supports the ordering and inventory maintenance of all food and sustentation supplies, cleaning solutions and equipment, and that appropriate quantities of all supplies are on hand at all times. Supports the oversight of donation inventories and manages collection of donations from individuals and businesses. • With the facilities maintenance staff and volunteers, ensure the tasks for keeping the facility a safe and clean environment for clients, staff, volunteers, and visitors. Ensures that all equipment used in the operations is maintained in proper and safe working order. • Supports the oversight of the maintenance and upkeep of buildings, grounds, machinery and equipment. Customer Service and Outreach • Develops and maintains positive, professional relationships with the public, staff, volunteers, and others. • Takes control of tense situations with distraught and/or angry consumers and assists staff with resolution of difficult situations. Quickly and appropriately notifies the Director and HS Administrator about situations that are not easily and immediately resolved. • Responds to complaints about staff, client care, and ODAAT policies. Responds to volunteer and community concerns regarding client issues, as requested. Assists staff when dealing with difficult situations and daily operational issues. • Promotes and facilitates client satisfaction. Provides accurate information about clients, ensuring facility and program information is kept up-to-date, reviewing all MOUs/agreements and client records for accuracy and completeness prior to release of client. • Under the direction of the Director, works with recognized, professionals including social workers, case managers and other program partner staff. • Participates in special projects as needed, including annual fundraising events and employee development programs. • Provides and/or delegates clerical and other support, including but not limited to: checking voice mail, returning phone calls and/or notify appropriate parties (i.e., the President), and file documents at ODAAT administrative office, support in writing of the Annual and Quarterly Report, assist with communications/public relations (including but not limited to contacting volunteers, preparing newsletter mailings, press releases, public representation on behalf of ODAAT, web presence), assist with fundraising efforts, including but not limited general operations, and capital needs. • Support staff, students, and others in providing technical advice, problem solving assistance, answers to questions and program goals and policy interpretation; • Assist with and/or coordinate communication and promotional literature for distribution such as: web design/maintenance, social media, newsletters, brochures or flyers. This includes coordinating the process from development through publication and distribution. • Develop and facilitate recovery groups, workshops, meetings or conferences, as needed. This includes coordinating logistics, scheduling and participant communications for staff and clients. • Interact and maintain communications with students, faculty, staff and external community agencies in facilitating program objectives.

http://uac.org/jobs/program-coordinator-%E2%80%93-community-based-health-full-time