Pro Bono Case Manager, Philadelphia VIP

Posted by on February 10, 2014

Pro Bono Case Manager, Philadelphia VIP
Posted on: January 27, 2014

Job description
PhiladelphiaVIP, the hub of pro bono in Philadelphia, recruits, trains, and supports volunteer attorneys who provide free legal services to low-income clients.

The ideal candidate is an energetic, goal oriented, team player, with excellent skills in communication (oral and written) and relationship-building, demonstrated interest in supporting volunteers, strong commitment to access to justice for underserved communities. The candidate should be a self-starter, attentive to detail, and successful at managing multiple deadlines. The ideal candidate enjoys working with a close-knit team in a fast-paced office and embraces technology, including leading edge case management systems. Bachelor’s Degree required and Spanish fluency preferred (not required). This position is full time and non-exempt, with generous employee benefits and a great team atmosphere.

Reporting to the Supervising Attorney, the Pro Bono Case Manager will:

Recruit and retain volunteer attorneys in private practice to be matched with VIP clients:

  • Actively recruit volunteer attorneys and assertively match volunteers with clients.
  • Develop new sources of potential volunteers, while retaining current volunteer relationships.
  • Actively strengthen partnerships with law firms through practice groups and “VIP Ambassador” program and events.
  • Assist in planning, execution, and follow-up for volunteer clinics, trainings, and other events.
  • Maintain current volunteer data to identify volunteer prospects ready to take new cases.
  • Help publish the VIP case list for distribution to available volunteers.
  • Participate in volunteer recognition efforts and events.

Guide and support volunteer attorneys and clients throughout the life of the case:

  • Facilitate the volunteer-client relationship and obtain case updates from attorneys.
  • Interview new clients to gather additional case facts and develop client relationships.
  • Understand case issues and, with attorney supervision, provide technical assistance to volunteer attorneys in case subjects, procedures, support services, and client interaction.
  • Monitor cases for status reports, deadlines, and emergencies.
  • Update resources on the VIP web site.

Increase pro bono support for clients who speak Spanish and other languages:

  • Provide Spanish translation services and, when available, interpret for volunteers.
  • Build and maintain a volunteer network of language access services for other languages.
  • Develop and strengthen sources of other “in kind” case support services for volunteers.

DEADLINE: Submissions will be reviewed on a rolling basis with priority to submissions received by February 14, 2014. HOW TO APPLY: E-mail cover letter, resume, and reference list to Elaine Petrossian, Director of Operations, Please include an explanation of Spanish capability and potential start date. Please, no telephone calls.


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