Pro Bono Case Manager, Philadelphia VIP

Posted by Philadelphia VIP on January 19, 2015

PhiladelphiaVIP, the hub of pro bono in Philadelphia, recruits, trains, and supports volunteer attorneys who provide free legal services to low-income clients.

The ideal candidate is an energetic, goal oriented, team player, with excellent skills in communication (oral and written) and relationship-building, demonstrated interest in supporting volunteers, and strong commitment to access to justice for underserved communities. The candidate should be a self-starter, attentive to detail, and successful at managing multiple deadlines. The ideal candidate enjoys working with a close-knit team in a fast-paced office and embraces technology, including leading edge case management systems. A Bachelor’s Degree is required and Spanish fluency is a plus. This position is full time and non-exempt, with generous employee benefits and a great team atmosphere.

Reporting to the Supervising Attorney, the Pro Bono Case Manager will:

Recruit and retain volunteer attorneys in private practice to be fulfill VIP’s mission:

•Actively recruit volunteer attorneys and assertively match volunteers with clients.
•Develop new sources of potential volunteers, while retaining current volunteer relationships.
•Actively strengthen partnerships with law firms through practice groups and “VIP Ambassador” program and events.
•Assist in planning, execution, and follow-up for volunteer clinics, trainings, and other events.
•Maintain current volunteer data to identify volunteer prospects ready to take new cases.
•Tracks metrics to evaluate and improve recruitment efforts and legal program outcomes.
•Participate in volunteer recognition efforts and events.

Guide and support volunteer attorneys and clients throughout the life of the case:

•Facilitate the volunteer-client relationship and obtain case updates from attorneys.

•Interview new clients to gather additional case facts and develop client relationships.

•Understand case issues and, with attorney supervision, provide technical assistance to volunteer attorneys in case subjects, procedures, support services, and client interaction.

•Monitor cases for status reports, deadlines, and emergencies.

•Update resources on the VIP web site.

Coordinate one or more special programs to further VIP’s mission and strategic goals:

•Serve as primary administrator for assigned projects, including clinics, events, or grants.

•Develop and strengthen sources of other “in kind” case support services for volunteers, including interpreters and translators for language access.


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