Quality Assurance Manager, PHL Pre-K

Posted by Public Health Management Corporation on November 14, 2016

The Quality Assurance Manager monitors and takes actions to maintain the quality of PHL PreK funded services in the areas of child development, program quality, and family engagement by establishing and promoting quality standards, using available assessment data, and leveraging existing community systems and resources. The Quality Assurance Manager coordinates available data on child assessments, program quality, action plans, and family engagement to identify and ensure PHLpreK provider access to necessary supports. This role applies a deep expertise in Early Childhood Education to ensure the alignment of program activities with funder goals and needs of participants. This position is under the direct supervision of the PHLpreK Director and works closely with all other members of the PHLpreK management team and the PHMC Early Childhood department. The Quality Assurance Manager supervises the PD/TA Coordinator.
Develops policies and procedures to support effective systems for monitoring the impact of PHLpreK programming on child development, timely identification of necessary supports, utilization of available community resources, and access of effective PD/TA by PHLpreK providers
Establishes standards and metrics of PHLpreK program quality in alignment with funder goals and priorities
Creates and maintains organizational documents, protocols and functions in compliance with applicable laws and regulations, funder requirements, best practice,and PHMC standards
Creates and enhances internal systems to ensure that PHLpreK meets all contract obligations, and complies with all regulations and requirements
Cultivates partnerships and engages in communications with City, State, and private agencies regarding program assessment and improvement of child outcomes in PHLpreK programs
Aggregates child assessment data and monitor trends in program impacts associated with race, sex, income, special populations and other relevant factors
Recommends and implements strategies to increase the equity and impact of PHLpreK programming
Coordinates with child assessment vendors to negotiate data access agreements and facilitate provider access to user trainings and supports to ensure compliance with contractual reporting requirements
Reviews and approves action plans developed for provisional and non-compliant providers
Aggregates and analyzes progress of provider action plans to identify areas of greatest need and progress
Analyzes monthly and quarterly action plans, Success by 6, TA and PD reports for emerging trends, and current barriers
Coordinates the availability of community resources to support comprehensive family and health services to PHLpreK participants and supports referrals made by PHLpreK providers
Monitors the availability of appropriate community partners and PD/TA resources to support PHLpreK providers in meeting standards and improve program quality
Supports the implementation of strategy to support family communication and engagement in coordination with the program funder
Ensures the implementation of communication strategies that assure that PHLpreK providers are aware of quality support, expansion and funding opportunities available through PHLpreK
Participates in developing, evaluating, and revising early childhood professional development systems
Ensures that data necessary to monitor program performance is collected, available,and reported in a manner that supports effective oversight, compliance, and impact throughout program operations
Works with program managers, funders, and designated evaluators to support formative and impact evaluation efforts
Actively seeks opportunities and cultivates partnerships to expand the value of program services in alignment with funder priorities and guidance
Recruits, trains, mentors and supervises staff using clearly established performance expectations
Provides guidance and leadership to staff to emphasize the importance of the program achieving high standards of quality
Engages in ongoing professional development to support continuous quality improvement and relevant translation of research to practice within program operations
Supervises and evaluates direct reports through observation, meetings, and data reviews
Establishes and maintains effective performance management and professional development processes for all program staff as part of the commitment to excellence
All other duties as assigned

Current working knowledge of best practices as related to educational assessment tools and approaches to data analysis
Knowledge of early childhood professional development and technical assistance systems and the ability to apply knowledge to program objectives and goals
Ability to analyze, synthesize and evaluate concepts and information
Ability to formulate and carry out effective work plans
Ability to facilitate the coordination of multiple tasks and manage a variety of projects simultaneously
Ability to build effective working partnerships with diverse stakeholders
Ability to foster team-building and to work effectively as part of a team
Ability to communicate effectively with employees, other professionals, government agencies, higher education institutions, and other professional organizations in a positive, pleasant, professional and productive manner in writing, by telephone, and in personal contacts
Ability to write reports and business correspondence
Ability to operate a personal computer including word processing, spreadsheets, andpower point
Ability to lead productive meetings
Ability to perform all required functions and responsibilities accurately, completely,and in a timely fashion
Ability to use effective problem-solving skills

The Quality Assurance Manager reports to and is supervised by the PHL PreK Director. The Quality Assurance Manager supervises the PD/TA Coordinator.
The position is full time, 100% FTE.

Bachelor’s degree Early Childhood Education, Education, or related degree required- advanced degree preferred
Three years related experience human services, early childhood, education,government or related field
Demonstrated skills in and/or knowledge of education assessment or PD/TA systems
At least one year supervisory experience

This job includes the normal physical demands associated with office work including bending, lifting, and carrying.
Ability to pass a health examination and criminal background check. Ability to work effectively with minimal daily guidance. Knowledge of community resources.Successful experience working in a team setting. Ability to present a positive image of the organization to members of the community.
This position may include the need to attend weekend or evening meetings or trainings and might involve travel.


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