Philadelpha Program Coordinator, Benefits Data Trust
Posted by Benefits Data Trust on June 18, 2018
Benefits Data Trust (BDT) is a national not-for-profit organization committed to transforming how individuals in need access essential benefits and services. BDT envisions an efficient, cost-effective health and human services system that proactively connects individuals and families to the supports they need so that people are healthier and more economically secure, and communities are stronger. Through direct service delivery and systems change efforts, BDT works to improve health, social and economic outcomes, streamline the benefits enrollment process, and reduce administrative costs for government and nonprofit agencies. BDT employs 160 employees in Philadelphia, and operates programs in Colorado, Maryland, New York, Pennsylvania, North Carolina and South Carolina.
Since its inception in 2005, BDT has successfully submitted over 700,000 benefits applications for low-income households across the country, securing over $7 billion in benefits for food, healthcare, heating and other services that help move individuals and families towards financial stability. BDT now submits more benefit applications each year than any other single entity in the nation.
In Philadelphia, BDT has a ‘Philadelphia Vision’ designed to combat poverty by transforming how Philadelphians receive services and benefits within the city. One project within this vision is the BenePhilly Initiative. BenePhilly is a project funded by the City’s Office of Community Empowerment and Opportunity to help Philadelphians apply for federal, state and local benefit programs. See our BenePhilly website page here.
The Philadelphia Program Coordinator is responsible for supporting the Pennsylvania Program Manager to deliver and successfully implement the BenePhilly Initiative and other Philadelphia-based projects within BDT’s Philadelphia Vision plan.
(Requires travel to different regions and counties in Pennsylvania)
Program Operation (35%)
• Maintain strong procedural knowledge of public benefits, community resources, customer relationship management and scheduling software.
• Prepare monthly, quarterly and annual reports, as required to meet contract requirements.
• Lead and facilitate regular meetings with funding and other key partners to discuss updates to contract goals, project timelines, software tools, and sharing/connecting social service resources.
• Plan and implement continual training for BenePhilly subcontractors, including refresher training on benefits and processes, presentations from community partners or resources, and professional development.
• Facilitate, participate and/or coordinate subcontractor presence in community outreach events, conferences and community meetings aimed at educating the public about benefit programs and the services available through BenePhilly.
• Conduct in person site visits to observe BenePhilly sub-contractor activities (at least 1 visit per quarter).
• Provide Community PRISM (our customer relationship management tool) licensees in Philadelphia with updates and facilitate capture of ongoing feedback.
• Handle logistics for internal and external meetings, including scheduling, making travel arrangements, and room or event set up.
• Prepare meeting agendas, minutes, and follow up on next steps internally and to partners in a timely manner.
• Coordinate internal objectives, as outlined by our PA State Plan to ensure timely completion across departments.
• Maintain knowledge of scopes of work and deliverables within contracts, coordinate associated implementation plans, and monitor goal progress.
• Maintain an active understanding of our Contact Center operations through observing phone activities, and gather feedback to effectively inform ongoing program practices.
• Provide regular updates internally on new relationships and opportunities to relevant parties.
• Utilize our internal communication tools (Slack, Wrike, Salesforce, Looker, etc.) to ensure team members have access to up to date contract and program information.
Program Evaluation (20%)
• Maintain a strong understanding of each program’s health and performance status through the development of reporting dashboards in BDT’s business intelligence software (Looker).
• Employ critical thinking and interpretation to identify trends and changes in delivery outcomes, and highlight areas for further investigation or improvement.
Relationship Cultivation (15%)
• Regularly participate in external workgroup meetings, outreach events and conferences to raise BDT’s profile to cultivate new potential funders and partners.
• Conduct presentations describing our work to community members, clients and potential partners.
• Identify and cultivate new relationships to access client resources, increase project awareness, and strengthen community relationships.
• Coordinating schedules, writing professional emails and meeting minutes and creating presentations in PowerPoint.
• Building consensus among multiple stakeholders, especially when resolving complex challenges.
• Assisting with project management.
• Facilitating and presenting in front of large groups; internally and externally.
• Translating complex processes to diverse audiences.
Skills and Abilities
• Exhibit superb written and verbal communication skills.
• Quickly learn and utilize new computer software.
• Have excellent problem solving and strategic thinking skills.
• Require minimum supervision with an ability to work independently.
• Flexible work schedule that allows traveling and working nights and weekends, as needed.
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