Patient Care Coordinator, Congreso de Latinos Unidos

Posted by Congreso de Latinos Unidos on February 20, 2017

Congreso de Latinos Unidos, Inc. is currently seeking a Patient Care Coordinator for the Primary Care Department within the Health Promotion and Wellness Division of Congreso. The Patient Care Coordinator will report to the Director of Primary Care and will be an integral part of the health care team, providing services to patients who come to the Congreso Health Center for healthcare. The Patient Care Coordinator will meet with each patient referred by the providers in order to assess the client’s need for social services, and will work closely with the Registered Nurse Clinical Care Manager to facilitate the integration of social services into the primary health services provided by clinical staff. The role of Patient Care Coordinator is to re-connect clients with former or present service providers which include community mental health programming, case management services, substance abuse treatment, supportive housing, and other social service providers. Services will focus on assessment and planning, benefits and entitlements, referrals, tracking and follow-up and crisis intervention.

The Patient Care Coordinator will have internal contacts with the entire administrative staff and external contact with clients, community resources, and the community. This position has access to sensitive Congreso information and is expected to handle such information with integrity and professionalism. This position has regular contact with members of the community and is expected to represent Congreso in a professional manner.

Essential Responsibilities
 Assessment of patient needs and provision of referrals for emergency shelter, food, clothing, identity documentation, legal, financial, housing, employment, education, substance abuse and mental health resources in the community.
 Identify barriers to medical care and make appropriate referrals to address these issues (i.e. d/a facility, mental health program, care outreach services, etc.).
 Assist clients in applying for public benefits, reinstatement in the managed care system, and explore entitlements such as Social Security benefits.
 Engaging and assessing patients for health insurance coverage eligibility, assisting with health insurance applications, enrollments, and health insurance system navigation.
 Interface with clients and managed care companies to facilitate plan enrollment, changes, and Primary Care Provider (PCP) switches.
 Coordination of care with specialty healthcare providers, as well as other social service agencies with whom patients interface.
 Document all services in a timely manner in Allscripts electronic health records systems and other social service reporting formats.
 Foster and maintain partnerships with social service agencies in order to provide services responsive to patient population psychosocial needs.
 Participate in training to become Certified Application Counselor for the Health Insurance Marketplace; conduct outreach presentations to educate public on health coverage options and assist consumers with application and enrollment.

Minimum Qualifications
 A minimum of one year case management experience is required.
 Conversational in English and Spanish is required.

Minimum Educational Requirements
 Associate’s Degree required
 Bachelor’s Degree in Social Work and/or related field from an accredited college is preferred.

About Congreso
Congreso is a multi-service nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

A Career with Congreso: Your talent and passion + our mission = outcomes
Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO. Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here.

For more information about Congreso and other career opportunities please go to


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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