Office Manager/IT Specialist, EAPA – Feb 1

Posted by EAPA on January 18, 2022

EAPA (a non-profit association) supports Employee Assistance Professionals throughout the US and 40 countries. We support our members in making a difference in the mental health and the lives of employees in all aspects of the workforce.

Position Summary:

  • Oversee and support all administrative duties in the office and ensure that office is operating smoothly
  • Manage office supplies inventory and place orders as necessary
  • Receive and sort incoming mail and deliveries, and manage outgoing mail
  • Make suggestions for office policies and procedures, and ensure they are implemented appropriately
  • Manage and maintain IT infrastructure
  • Review diagnostics and assess the functionality and efficiency of systems
  • Implement security measures
  • Monitor security certificates and company compliance of requirements
  • Offer technical support to company staff and troubleshoot computer problems
  • Install and update company software and hardware as needed
  • Anticipate and report the cost of replacing or updating computer items
  • Provides historical reference by defining procedures for retention, protection, retrieval, transfer, and disposal of records.
  • Maintains office staff by recruiting, supporting, , and training employees.
  • Maintains office staff job results by coaching, counseling, and disciplining employees, and planning, monitoring, and appraising job results
  • Manage office budget. Work with contracted accountants and auditors by providing documents as appropriate
  • Identify opportunities for process and office management improvements, and design and implement new systems
  • Provide other administrative support as necessary, including scheduling group meetings, maintaining calendars, doing research, and creating reports

Key Skills and Competencies:

  • Self-starter with the ability to multitask and manage a significant workload
  • Excellent interpersonal skills and communication skills at all levels (both verbal and written)
  • Proven record of integrity and the ability to maintain confidentiality at the highest levels
  • Demonstrated ability work in a fast-paced environment that is demanding with changing priorities and frequent interruptions
  • Professional, positive, and friendly manner
  • Demonstrated high level of attention to accuracy and detail


  • Bachelor’s degree in business administration, communications, or a related field preferred
  • 2-5 years of work experience in an administrative/office management role
  • Experience with NOAH and LMS Systems preferred
  • Strong organizational and time management skills, and ability to prioritize
  • Must be a self-starter and driven
  • Skills in supply management; inventory control; supervision of staff and managing processes
  • Strong problem-solving skills and analytical abilities
  • Must be proficient with Microsoft Office and Google products
  • Ability to work remotely and support the CEO, the Board of Directors, and other staff members
  • A proactive approach to work, with superior multitasking and prioritization skills
  • Exceptional attention to detail

What we offer:

  • A fun, fast-paced environment where you can make an impact, and where you and your experience are valued
  • Flexible work environment
  • Flexible vacation policy
  • Medical and dental coverage, life insurance and other benefits
  • Retirement savings plan

This position reports to the CEO. EAPA is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible workplace.

Please apply to Julie Swarts, EAPA CEO, at Deadline is February 1, 2022.

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