Next Step Case Manager, Congreso de Latinos

Posted by Congreso de Latinos Unidos on March 14, 2016

Congreso de Latinos Unidos, Inc., a dynamic nonprofit, is currently seeking a full-time Next Step Case Manager to work within its Education and Workforce Services (EWS) division. The Next Step Program serves youth between the ages of 16 and 24 who have obtained a secondary credential, but who are disconnected from both work and school. The Case Manager role is responsible for managing a caseload of students and assisting them in various areas including enrollment and intake, orientation and goal planning, setting benchmarks for individual progress, barrier removal, and providing ongoing coaching and support. This includes supporting alumni with mentorship and leadership opportunities, as well as coordination of alumni events. This position reports to the Adult Education Case Management Coordinator within EWS.

About Congreso
Congreso is a multi-service nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia
region while providing consult to other nonprofits and government systems nationally.

Essential Responsibilities
 Provide daily case management services to all clients on caseload, in accordance with
Congreso’s Primary Client Model service delivery approach
 Orientating clients to the program, and preparing participants to take ownership of their own development and planning for the future by developing a goal plan with clients to determine benchmarks for achieving their goals
 Support clients in securing career-oriented full-time employment or enrollment into a postsecondary education program
 Provide follow-up supportive services for clients enrolled in post-secondary education
 Assess client needs, identify resources, make referrals, follow-up, and document client
 Ensure clients make connections with referred service, attending the initial appointment with them
 Responsible for working with the staff at the referred service(s) to track the client’s attendance and engagement, intervene as appropriate, and track the client’s progress toward their goals using a series of standard client outcome indicators
 Forecasts educational and employment needs of each client based on their interests and abilities
 Maintain contact and provide support to students who have transitioned into long-term placement both one-on-one and fostering a sense of community among Next Step alumni.
 Responsible for ensuring the psycho-social well-being of clients in placement, providing tutoring assistance, connection to referrals and collection of documentation
 Coordinate alumni events and provide leadership and mentorship opportunities for Next Step alumni
 Report on client’s initial educational and social progress in detail through narratives and meetings
 Attend staff meetings, retreats, and participate in external and internal training sessions
 Adhere to all case management requirements as determined by the funder
 Attend and actively participate in all funder and agency required trainings

Minimum Qualifications
 Associates degree in Social Work or related field
 2-3 years of case management experience in providing supportive services in community setting
 Familiarity of the Latino community and resources within the community and the city at large
 Computer proficiency in MS Office Suite

Preferred Qualifications
 Bachelor’s degree
 Experience working with TANF recipients
 Bilingual (Spanish/English)

A Career with Congreso: Your talent and passion + our mission = outcomes

Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond
local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and
includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in
regular professional development and organizational strategy conversations with Congreso’s President/CEO. Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here. For more information about Congreso and other career opportunities please go to


Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national
origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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