Manager – Raisers Edge, Philabundance

Posted by on July 25, 2011

Manager – Raisers Edge, Philabundance

Posted on: July 8, 2011

Philabundance, the largest food bank and food rescue organization in the Delaware Valley is seeking a Manager – Raisers Edge.

Our Mission
Reduces hunger and food insecurity in the Delaware Valley by providing food access to people in need, in partnership with organizations and individuals.

To learn more about Philabundance visit our website: http://www.philabundance.org

To be successful in this role, the Manager- Raiser’s Edge must have in depth knowledge of non profit business, operations and needs, such as financial methodologies (ROI, operational vs. capital costs, etc.), fundraising, donor management, and event planning; and is responsible for applying all that information to the implementation of software change processes to ensure data integrity and best usage of Raiser’s Edge to achieve Philabundance’s fundraising goals. Responsibilities include: overall management of the fundraising database and integrated systems, data quality and application management, database user training and support, and fundraising business intelligence analysis.

Manager is responsible for providing leadership in strategically improving processes and procedures with a focus on communication and collaboration to achieve departmental goals.

Specific responsibilities:

Lead cross departmental project team working sessions to define the existing Business Process and needs as well as the desired process. Translate the needs into Business Process documentation.
Plan, organize, and direct projects with respect to implementing Business Process changes within the Raiser’s Edge as well as IT Systems implementations in support of the process changes.
Direct activities of both the Business Process owners and the IT development teams in order to meet project milestones
Create and update Business Process documentation with respect to the Donor and Donation processes.
Work to increase integration with other business critical databases, establishing the donor database as central information source.
Develop and manage Raiser’s Edge database structure, processes, guidelines, and data dictionary for use of and interaction with the database to ensure data integrity, ease of use, and accuracy of extracted data.
Pursuant to financial regulations and non-profit best practices, document and maintain the RE policies and procedures manual.
Provide training on how to use the database to its best potential and technical support to all donor database users.
Perform all donor database administration and supervisory functions, including database maintenance, security set-up, duplicate record merging, clean-up tasks, and quality control audits. Coordinate NCOA updates, software and hardware upgrades, and other projects with IT Department. Work with IT and outside vendors to troubleshoot network and software issues.
Manage the generation of financial, analytical, statistical, and demographic reports, as well as mailing lists, recognition lists, and other data extractions as requested by organization staff. Design and generate customized reporting and establish automated processes as necessary.
Manage upstream/downstream operations that impact Raiser’s Edge (Website donations, telephone donations, Donation reporting out of the GL, etc.).
Collaborate with fundraisers in the prospect research and moves management activities of the Development Department, including the generation of donor and prospect profiles, as well as reporting on cultivation, solicitation, and stewardship activities.
Work with Finance to reconcile gifts, provide transaction information and reports, troubleshoot issues and, when required, reevaluate procedures and systems to improve gift tracking, reconciliation, and reporting.

Qualifications and Experience:

Bachelor’s degree and five years of experience Donor Data management
Two years of Donor Data management with Raiser’s Edge specifically.
Proven project management skills
Strong understanding of fundraising, donor management and marketing practices and principles as well as gift processing and financial processes
Excellent data analysis skills and their application in marketing/fundraising
Experience in training staff, preferably on Raiser’s Edge Experience
Demonstrated excellent customer service skills in developing and sustaining effective working relationships with management, peers and subordinates
Database query and reporting expertise (SQL)
Ideally the Raiser’s Edge — Project Manager will have technical expertise in the Software Development Life Cycle (SDLC) and proficiency in understanding Systems Architecture issues.
Advanced Microsoft Office Skills, such as Outlook, Word, and Excel
• PMI certification preferred

In addition Philabundance offers comprehensive benefits, including:
• 403(b) savings and investment plan
• Paid vacations and holidays
• Personal days
• Medical Coverage
• Dental Coverage
• Prescription Plan
• Life insurance and disability insurance

Come join our team and be a part of ending hunger in the Delaware Valley.

Please send your resumes and cover letters to jobs@philabundance.org