Manager of Victim Services, Congreso de Latinos Unidos

Posted by Congreso de Latinos Unidos on January 4, 2016

Position Announcement
Manager of Victim Services

Congreso de Latinos Unidos, Inc., a dynamic nonprofit, is currently seeking a Manager of Victim Services for its Health Promotion and Wellness division. The Manager of Victim Services is responsible for (1) management of the crime victim assistance programs in compliance with funding and agency goals, (2) supervision and support of all assigned staff (3) providing advocacy and representation at the local, state and national level on behalf of Congreso’s victims assistance programs, and (4) providing oversight and coordination of on-site and external partners that serve the division. This position reports directly to the Director of Women’s Wellness and Health Promotion.

About Congreso
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Essential Responsibilities
 Provide on-site counseling, referrals, advocacy, and educational services at Congreso’s main office, client’s homes and throughout the community
 Provide resource information to clients, Congreso staff and social services agencies
 Provide on-going crisis intervention, case management, advocacy, and resources to clients
 Provide legal assistance and consultation to victims of crime, such as emergency legal advocacy, including the filing of PFAs, injunctions, elder abuse petitions, child abuse petitions, and other protective orders
 Overseeing all programmatic and administrative elements of the Victim Assistance Program, including data management and maintaining program files
 Responsible for participating in all project evaluations and site visits undertaken by VOCA and/or the Office of the District Attorney
 Understanding of legal criteria for issues of domestic abuse, child abuse, and confidentiality

Minimum Qualifications
 1-2 years of experience with Philadelphia civil and criminal court proceedings
 1-2 years of professional supervisory experience
 Understanding the dynamics and needs of victims of crime
 Bilingual fluency (English/Spanish)
 Master’s degree in Criminal Justice, Social Work, or other relevant field (suitable combination of education and two to three years’ experience with crime victims and program management may be considered in lieu of Master’s degree requirement)

A Career with Congreso: Your talent and passion + our mission = outcomes

Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with coworkers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy
conversations with Congreso’s President/CEO. Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here.

more information about Congreso and other career opportunities pleas go to

Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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