IT Services Desktop Support Specialist, Solutions for Progress Inc.

Posted by on March 29, 2010

IT Services Desktop Support Specialist, Solutions for Progress Inc.

Description:
Solutions for Progress Inc., is a progressive, public technology company located in Philadelphia which created and supports an Internet-based-software called The Benefit Bank (TBB). TBB assists low and moderate income households in maximizing their tax credits and their entitlement to an array of public benefits. TBB offers counselor-assisted services through a network of social service agencies, community-based organizations and faith communities. We strive towards a high degree of collaboration and consensus in our work process. Solutions for Progress, is an Equal Opportunity Employer with a friendly and pleasant work environment.

Function:

Performs hardware and software configuration and deployment of corporate desktop workstations. Troubleshoots and develops technical solutions related to software and setup errors for employees and customers. Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion. Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources. Requires a bachelor’s degree and 1-2 years of experience in Information Technology or in a related area. Reports to the IT Services Manager.

Read more at: http://www.idealist.org/en/job/371562-217