Impact Manager, City Year

Posted by City Year Greater Philadelphia on April 30, 2018

Qualified applicants should complete the online application and attach a resume and thoughtful cover letter in the “Resume/CV” field on the “My Experience” page in the application. Internal applicants should apply through cyresource.

Job Description

City Year Philadelphia is seeking an Impact Manager (IM) who will lead and develop a team of AmeriCorps members (ACMs) as idealistic, emerging leaders and practitioners focused on strengthening schools and supporting students to improve performance. Reporting to an Impact Director, the IM plays a critical role in implementing City Year’s school-based Whole School Whole Child (WSWC) service model, mission, and practices. The IM is also an effective talent developer who will lead AmeriCorps members to experience a successful and rewarding year of service.

Job Description

Service Delivery and Impact

  • Implement City Year’s WSWC service model with a high degree of quality to the right students at the right time, at the assigned schoolhouse(s)
  • Develop and manage partnerships with school administration and personnel to ensure the necessary conditions and resources are in place for AmeriCorps members to deliver attendance interventions, course performance interventions, and social emotional learning support for students
  • Set and monitor clear, measurable, weekly and monthly deliverables and action plans for AmeriCorps members to accomplish WSWC goals established by the organization
  • Drive results by ensuring timely and accurate collection of quantitative and qualitative data
  • Regularly observe and coach AmeriCorps members in the development and implementation of data-informed tier 2 interventions that improve student achievement

AmeriCorps Member Program Delivery and Experience

  • Lead, manage, and coach a team of AmeriCorps members to achieve service performance standards requirements while developing their leadership potential
  • Model leadership that is animated by City Year’s culture and values, creating spaces that empower AmeriCorps members to access the power of the culture and values in personally meaningful ways
  • Utilize performance management tools to set expectations, identify strengths and areas for development, and to find ways to maximize leadership potential

Service Partner Management

  • In collaboration with Impact Director, build and cultivate strong partnerships with teachers, principals, school officials, and other key decision makers and stakeholders
  • Lead on the development and implementation of school partnership agreements, maintaining a strong leadership presence in school to advance conditions for success

Organizational Initiatives and Site Support

  • Lead on selected network initiatives, such as creating baseline trainings, collateral, and tools or serving as a leader for special initiatives at Summer Training Academy
  • Partner with City Year Philadelphia’s departments and staff to ensure that site-wide goals are met, including, but not limited to, the AmeriCorps member applicant interview process, stakeholder engagement, event and service day participation, and cross-departmental committees
  • Travel to and attend overnight conferences including Academy, a week-long training conference for all City Year staff held in Boston in July, as well as additional engagement and training activities throughout the year


  • Bachelor’s degree or extensive City Year experience
  • Candidates with a background in education preferred
  • Proven record of setting high expectations and holding self and team accountable for performance goals
  • Aptitude for developing diverse talent through performance plans, reviews, and leadership opportunities
  • Commitment to and experience with community service, national service, and/or the development of young people as leaders
  • Efficient time management skills: ability to meet deadlines and prioritize multiple projects
  • Ability to adapt and excel in diverse, youthful, high energy, entrepreneurial, and rapidly-changing environment
  • Passion for education and youth development
  • Attitude essentials: growth mindset, passion for City Year’s mission, detail-oriented, committed to teamwork, grit and resilience

In order to succeed in this role, an applicant must have the following competencies:

  • Civic Knowledge & Fluency in Education Practice & Reform: understands national service and education environment in which City Year operates; applies industry insight to strengthen partner interactions; knowledge of education policy, public education funding, school and district operations
  • Communication: clearly articulates information and ideas orally and in writing; translates mission and vision from organization level to AmeriCorps members; inspires diverse audiences through compelling, tailored messaging; communicates with confidence and credibility; listens carefully and is responsive to feedback
  • Executes to Results: accomplishes tasks on time with high quality; accepts accountability and takes initiative; achieves transformational results with students from under-resourced communities in the classroom, school, or network/multiple-school levels
  • Problem Solving and Decision Making: applies knowledge, experience, creativity, and critical thinking in solving challenges; looks beyond the obvious for answers; uses sound judgment to make well-informed, ethical decisions
  • Relationship Development: uses interpersonal interactions to achieve mutually beneficial outcomes and advance City Year’s mission; demonstrates cultural/diversity competence; builds trust in critical partner relationships, including school and community partners both internal and external to City Year
  • Team Collaboration and Leadership: values individual perspectives and encourages sharing of information and ideas; provides inspirational leadership that mobilizes diverse groups towards achieving goals; builds systems and structures to facilitate collaboration across the organization
  • Talent Development: challenges and encourages professional growth of others; provides ongoing coaching to motivate others to achieve their maximum potential; takes a systematic approach to meeting the organization’s future leadership needs

Qualified applicants should submit a resume with cover letter and salary requirements. Applications without each of these 3 items will not be considered. No phone calls, please.

Compensation and Benefits

Full time employees are entitled to compensation commensurate with experience. Benefits for full time employees include health insurance with Flexible Spending Account, paid vacation, holidays, parental leave, 401K, and more.

City Year is an Equal Opportunity Employer, committed to a diverse workforce. Individuals from all backgrounds are encouraged to apply, including persons with disabilities and veterans.

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