Financial Coach, People’s Emergency Center

Posted by on September 30, 2013

Financial Coach, People’s Emergency Center
Posted on: September 4, 2013

Job description
The financial coach provides direct services to low to moderate-income individuals who are enrolled as Financial Opportunity Center participants. Financial counseling and coaching involve an ability to engage and motivate clients, a strong understanding of personal finances, and the ability to teach that knowledge to others. The financial coach is responsible for assisting clients in developing plans of action that are intended to help them reach their goals and achieve financial stability. The financial coach is expected to focus services in a one-on-one counseling format. However, the coach might also conduct classes and workshops on topics such as budgeting, credit building and banking products. The financial coach will work with the employment counselors and income supports counselor to ensure the client is getting assistance across these three major services areas.

Essential Duties and Responsibilities:

  • Provide one-on-one financial counseling/coaching
  • Teach clients about the value of their services and engage the client in a long-term relationship
  • Assist clients in resolving current financial situations, while providing a wide lens on their financial health to shift the approach to proactive financial management
  • Work with clients to complete a very detailed financial assessment including: documentation of a budget; access the client’s credit report/score and provide strategies for credit building and document the client’s balance sheet and provide strategies for increasing net worth.
  • Develop plans of action and provide tools, resources and accountability to the client to help them meet their goals
  • Understand other services offered by PEC, such as employment services and income supports counseling, and connect the clients to these other services
  • Outcome tracking including tracking the stories and success of program participants
  • Use Efforts to Outcomes (ETO), a client management system to document and reflect the outcome of their clients accurately and in a timely manner
  • Completing Combined Financial Assessment (CFA) for financial counseling clients
  • Working with the entire FOC team to ensure that any changes to the client’s CFA (i.e. new job, new benefit, change in credit score) is properly documented
  • Participate in the creation of monthly program updates and progress reports
  • Work with Financial Opportunity support staff to create and maintain up-to-date information about clients’ financial status and goals
  • Assist Income Support Specialist with maintaining client files, subsequent credit pulls, budget updates, assist in analyzing client profiles and developing success stories for funder reports and grants
  • The financial coach may conduct workshops as a means to outreach and education
  • The classes may be part of a larger job readiness class offered by the FOC, or may be occasional workshops to the public
  • Develop workshop materials or tailor savings, banking products, credit building, identity theft and more
  • Develop relationships with local financial institutions and community organizations
  • Work with mainstream financial institutions to understand the needs of the community so they can provide products and services that fit
  • Create a network of referral organizations to help assist the client meet his/her goals (e.g. local housing counseling agency, legal aid, etc.)


  • Oral and Written Communications
  • Reliability
  • Client/Customer Orientation
  • Organizing and Planning
  • Results Orientation
  • Problem Solving
  • Initiative
  • Relationship-building
  • Team skills

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