Family Service Coordinator, Congreso de Latinos Unidos

Posted by Congreso de Latinos Unidos on March 12, 2018

The Family Services Coordinator is responsible for the oversight and supervision of the domestic violence youth advocacy and adult counseling services of the Latina Domestic Violence Program (LDVP). Program services include individual empowerment counseling, education and safety planning for child witnesses of domestic violence, teens experiencing adolescent relationship abuse, and adults experiencing domestic violence. Services also include support groups for children, adolescents and adults in English and in Spanish.

These duties are fulfilled through two major functions: 1) Program Development: ensure the provision of culturally appropriate, trauma informed programs and quality services for parents, youth, and children in the community affected by domestic violence; and 2) Contract Compliance. The Family Services Coordinator works closely with the Intake Coordinator and LDVP Manager in order to meet all contractual goals through preparation and submission of all required reporting and documentation for counseling staff.

The Family Services Coordinator has internal contacts with the entire administrative staff and external contact with clients, community resources, and the community. This position has access to sensitive Congreso information and is expected to handle such information with integrity and professionalism. This position has regular contact with members of the community and is expected to represent Congreso in a professional manner.

The Family Services Coordinator will report directly to the Program Manager of the Latina Domestic Violence Program. This position will supervise a team that consists of Youth and Adult Advocates and will participate in program activities as scheduled.

Essential Functions

Program Development

• Provide direct daily supervision and support to the domestic violence youth and adult services staff including conducting bi-weekly supervisory meetings at a minimum, conduction of probationary and annual performance evaluations, and planning and ensuring the facilitation of ongoing professional development activities for staff.
• Provide oversight and support the youth advocates as needed for children/families who present significant issues as a result of having witnessed or experienced abuse through intakes, or case assistance.
• Provide oversight and support the youth and adult advocates as needed in the delivery of trauma informed services, psycho-education, skill building, and emotional support to survivor parents around positive parenting practices in individual and group sessions.
• Responsible for the co-facilitation of monthly client case review and case conference sessions with Intake Coordinator.
• Maintains youth and adult counseling services’ staff time sheets, monthly narratives, statistical reports, and other reports such as maintaining the monthly inventory of client lists, and reviewing counseling staff files and client logs.
• Oversight and review of youth and adult advocacy ongoing data entry and reports and support staff in completion.
• Train and assist volunteer and/or intern staff to perform domestic violence education and outreach, hotline and counseling, intake, and advocacy.
• Assist in coordinating the planning and facilitation of LDVP team meetings.
• Participation in all relevant Philadelphia Domestic Violence Collaborative meetings as they relate to all domestic violence services.
• Ability to provide services to clients and staff that reflects PCM™ service delivery approaches that are Client-Centered, Data-Informed, and Culturally-Appreciative.
• Attends and participates in continuing education related to PCM™, which includes active participation in Supervisory Quality Circles and PCM Resource Seminars.
• Participate in planning and facilitation of PCM Quality Circles with direct staff and co-facilitators.

Contract Compliance

• Responsible for assisting in contract compliance through maintaining a specified number of domestic violence clients as defined by the agency and funding source, and ensuring compliance with all program objectives contractually outlined in program work plans.
• Attends workshops and conferences for the purpose of updating counseling techniques, developing resources, and researching best practices for counseling staff and then transferring new knowledge to supervisees.
• Complete other projects as assigned by Department Manager, including but not limited to: research initiatives, programmatic support, and representing the interests of Congreso and the Latina Domestic Violence Program in both internal and external meetings and committees.

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