Family Empowerment Services Case Manager, Congreso

Posted by Congreso de Latinos Unidos on October 17, 2016

Congreso de Latinos Unidos, Inc. is currently seeking a full-time Family Empowerment Services (FES) Case Manager to work within the Family and Housing Services Division. The FES Case Manager will handle those cases referred by schools, in-house Congreso referrals or walk-ins by an individual or family seeking assistance. Services are geared toward providing social and structural supports that will strengthen families and prevent entry or re-entry into the child welfare system. The FES Case Manger will work directly under the supervision of the FES Coordinator or FES Program Manager.

About Congreso
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Essential Responsibilities
 Provide in home services to at-risk families or individuals no less than twice a month or as needed
 Provide Case Management services (crisis intervention, advocacy, family assessment and planning)
 Develop service plans for clients and families
 Ability to professionally safeguard sensitive and confidential information/data of clients
 Maintain up-to-date client files and input client records into DHS and agency databases
 Regularly attend and participate in staff meetings, supervision, staff trainings and case reviews
 Ability to work outside of normal business hours to accommodate clients when necessary
 24 hours on-call availability to respond to and support family emergencies

Minimum Qualifications
 2-3 years of case management experience providing supportive services to community members
 Bachelor’s degree in Social Work or related social science field

Preferred Qualifications
 Bilingual (English / Spanish)
 Experience working with TANF recipients
 Familiarity with the North/Eastern North Philadelphia community and surrounding resources

A Career with Congreso: Your talent and passion + our mission = outcomes

Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO. Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here.

For more information about Congreso and other career opportunities please go to

Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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