Experience Manager Intern, Benjamin’s Desk

Posted by University of Pennsylvania on April 2, 2018

This role will serve as an administration manager, greeting and directing members, callers, and visitors at the front desk. The Experience Manager Intern provides the necessary face upon entry to ensure that the space runs efficiently, that supplies are maintained and offers ongoing cleanup and technology troubleshooting for members. The successful candidate will be a self-motivated, highly organized individual who can switch gears to navigate between fielding calls and member requests, event management and supporting membership operations.

Responsibilities include:

  • Act as first point of contact to members and visitors at the front desk upon arrival.
  • Prepares welcome packets for guests inquiring about membership, event rentals, and programming at the Pennovation Center.
  • Open and close the Pennovation Center by following a procedural checklist. Ensure it is fully functional and report any hazards, liability and/or facility matters with recommendations to resolve issues.
  • Be available to set up and break down spaces as needed
  • Assist with solving member-related issues, event administration, and logistics
  • Manage communications (general inbox, mail and package distribution).
  • Contribute and help maintain/enhance social media and networking presence, including outreach to external partners.
  • Provides administrative support for the Managing Director including scheduling appointments and tasks associated with new and existing members

Successful candidate will have the following qualifications:

  • Pursuing Bachelor’s Degree or equivalent experience.
  • Fantastic customer service ethic and high expectations for quality.
  • Extremely organized, efficient, detail-oriented, and successful at meeting deadlines.
  • Excellent communication skills; written, verbal, speaking.
  • Ability to manage multiple projects and work assignments from a variety of staff.
  • Excellent interpersonal skills with high level of professionalism.
  • Proficient in Google Drive applications, Microsoft Word, and basic understanding of CRMs and calendar booking platforms.

Job Type: Internship

Salary: $10.00 to $12.00 /hour


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