Exito Case Manager, Congreso de Latinos Unidos

Posted by Congreso de Latinos Unidos on March 28, 2016

Congreso de Latinos Unidos, Inc. a dynamic nonprofit, is currently seeking a full-time Case Manager (CM) for the Exito Program within its Education and Workforce Services division (EWS). The Exito CM seeks to engage students, build and nurture relationships with families and develop an understanding of each family member’s passions, strengths, resources and challenges. This position is embedded in Congreso’s Out of School Time program at Kensington High School for the Creative and Performing Arts. The CM carries a caseload of students who are demonstrate the early warning indicators of dropping out of school. The CM will serve as a mentor and coach to students, creates and follows-up on initial individualized learning plans,
provides academic counseling support and connects family members to additional resources as needed. This project is a replication of work/programming that was evaluated by Research for Action and delivered at Edison High School.

About Congreso
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

Essential Responsibilities
 Provides initial client orientation and conducts Comprehensive Assessments for student and other family members and then creates an action plan based on the outcome of the assessment
 Assess family needs, identify resources, make referrals, follow-up, and document client interactions in the UNIDAD and funder databases
 Report on each initial client’s educational and social progress in detail through quarterly narratives and biweekly meetings
 Conduct at least one home visit per month and on an as needed basis.
 Ensure that clients make connections with referred services, this often means going with the client to the first visit(s)
 Implement, by instruction and action, the philosophy of education and career/life learning
 Forecast the educational needs of each client based on their interests and abilities
 Develop and maintain relationships with school administration and counselors
 Attend staff meetings, supervisions, retreats, and participate in external and internal training
 Proactive inquiry and informed treatment of sensitive client concerns such as domestic violence, child abuse, HIV/AIDS, and mental health/drug and alcohol use according to HIPAA guidelines
 Initiating outreach and intervention if a family’s commitment to the program is waning
 Follow-up on client’s Individualized Service Plans
 Provide services according to Congreso’s Primary Client Management (PCM) Model
 Facilitate biweekly activities for Kensington CAPA students, including service learning projects
 Manage classroom to encourage positive interaction among students, resolving conflicts in a nonviolent manner
 Ensure that classrooms and other school spaces are left in good condition each day and report any loss or damage to management

Minimum Qualifications
 Bachelor’s degree; or Associate’s degree with 1 to 2 years of experience working with teenage youth
 1 to 2 years of case management experience in providing supportive services in a community setting
 Knowledge of the Latino community and resources within the community and in the city at large
 Computer proficiency in Microsoft Office Suite

Preferred Qualifications
 Bilingual (English/Spanish)

A Career with Congreso: Your talent and passion + our mission = outcomes
Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.

Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.

Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.

Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.

Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO.

Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.

To Apply
To apply for this position please submit a cover letter, resume and salary requirements here. For more information about Congreso and other career opportunities pleas go to http://www.congreso.net.

Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.

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