Director, Operations, Family and Community Engagement

Posted by School District of Philadelphia on August 22, 2016

The School District of Philadelphia is the cornerstone provider of public education in Philadelphia. For forward-thinking administrators and educators, opportunities abound. The 130,000 students entrusted to the District arrive at school every day with an extraordinary range of needs and aspirations. We are committed to delivering on their right to an excellent public school education, and we are particularly focused on ensuring every student has access to exceptional educational opportunities. Equity is our mandate. Will you join us?

Job Summary
Plans, directs, and oversees non-­certificated staff engaged in monitoring and coordinating all operational aspects in the assigned office, including technical training and support, data management, fiscal management, program evaluation, and accountability to improve services provided. Ensures compliance with District’s policies and procedures. Builds effective operational systems which enhance programs and services.

Essential Functions

All Specialties

• Represents the superior at various meetings and committees;; supports collaboration and resource development.
• Oversees the activities of staff;; establishes areas of responsibility for subordinate staff and monitors their specific elements of accountability.
• Participates in the coordination and planning of departmental activities;; aids in developing and implementing a timetable to achieve short and long-­term goals.
• Directs development of standards to evaluate program effectiveness and programmatic goals and objectives for resolutions, service agreements, and limited contracts.
• Collaborates with Office of Information Technology on the planning and implementation of key data technology oriented solutions, new data systems, and negotiations with outside providers.
• Maintains fiscal awareness and sound business practices through budget and resource management, forecasting, planning and making appropriate recommendations for modifications and improvements.
• Oversees the development of Request for Proposals (RFPs) and contracts;; maintains data-­based systems accessible for use by office staff to prepare and track Requests for Proposals (RFPs), resolutions and contracts.
• Coordinates and oversees all aspects of the selection of qualified vendors and ensures the development of equitable contracts;; monitors the delivery of services to clients and makes certain services are provided in a timely manner.
• Ensures that vendors have adequate insurance policies to uphold fiscal responsibility and reduce risk exposure;; develops and maintains working relationships with the Office of
• Procurement, Office of Risk Management, Office of General Counsel and the Office of Management and Budget.
• Administers and facilitates the development of effective communication to all internal and external stakeholders.
• Establishes policies and procedures in conjunction with school stakeholders, parent groups, and appropriate consultants for the delivery of program services and ensures
  adherence to federal, state and local guidelines and regulations.
• Additional Functions for the Specialized Services Specialty
• Analyzes the financial performance of educational programs;; communicates and interpret program benchmarks through written reports and oral presentations.
• Collaborates annually with OSS staff and/or the Pennsylvania Department of Education to develop and maintain the Intermediate Unit Plan for special education service delivery.
• Oversees technical solutions and data collection systems (e.g. EasyIEP, Pennsylvania
• Information Management System) designed to assure accountability, regulatory compliance, objective decision making and revenue maximization through fiscal and data
  analysis.
• Develops financial models and business analytics to identify root causes with office leadership to help develop capacity of other team members in the utilization of financial
  data.
• Manages projects and processes to improve overall financial management.

Additional Functions for the Family and Community Engagement Specialty

• Works with the Executive Director to develop ambitious goals, strategic priorities, and indicators of success for the Office of Family and Community Engagement.
• Designs and implements effective recordkeeping systems across schools to consistently track parental and family involvement the school level and share data to identify key school-specific and district-wide trends.
• Regularly analyzes family engagement data to identify successes, uncover challenge areas, extrapolate trends and craft actionable, concrete steps towards making systemic improvements to the work.
• Drives the gathering and analysis of data for internal and external reporting; evaluates quantitative and qualitative effectiveness of programs and special projects towards meeting established goals to objectives and promoting continuous improvement.
• Systematizes successful operational and project management methods across the unit; develops annual budget proposal and implements allocation of staff and resources.
• Oversees and manages all aspects of the District’s Customer Service Call Center including the Customer Service Represenatitves’ work flow, processes, procedures and protocols.
• Implements technical solutions and data collection systems designed to assure accountability, regulatory compliance, objective decision making and revenue
  maximization through fiscal and data analysis.
• Creates information systems and processes for parent concerns, advisory councils, resource center walk-ins, Family University, workshop and meeting attendance, family and community communications, SRC registration, translation and interpretation requests, website management and other systems deemed necessary by the department
• Manages projects and processes to improve overall financial management.

Minimum Requirements

• General, Family Engagement
  • Completion of a bachelor’s degree program from an accredited college or university.
  • Seven years of full-time, paid, professional operational experience, which have involved directly participating in all operational phases with a particular emphasis on fiscal management and data management and have included the use of spreadsheet applications and databases, at least three of which have been in a supervisory or administrative capacity.
• Specialized Instructional Services Specialty
  • Completion of a bachelor’s degree program from an accredited college or university.
  • Seven years of full-time, paid, professional educational experience, which have involved directly participating in all operational phases with a particular emphasis on fisca
    management and data management and have included the use of spreadsheet applications and databases, at least three of which have been in a supervisory or
    administrative capacity.
• Knowledge, Skills and Abilities
  • Demonstrated knowledge of:
    o the methods and techniques used in effective program planning, design and administration.
    o fiscal management policies and practices.
    o governmental mandates impacting education.
    o supervisory methods and techniques.
    o software applications used to maintain databases.
  • Demonstrated ability to:
    plan and direct program operations.
    use a personal computer.
  • Ability to:
    interpret all relevant District and federal rules and regulations concerning program administration.
    effectively communicate, both verbally and in writing.
    establish and maintain effective working relationships.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.

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