Director of Residential Services, Project HOME

Posted by Project H.O.M.E. on July 18, 2016

Director of Residential Services

Location: Project HOME – 1515 Fairmount Street
Director of Residential Services

  • Responsible for the operations, management, service delivery and quality of services provided to participants in designated Project HOME residences and Supportive Services for Veteran Families (SSVF) program. Oversee the development and implementation of services, service models and programming in response to the changing needs of residents and staff: including implementation of evidence based and best practices.
  • Identify, in conjunction with the Vice President of Residential and Homeless Programs, program goals and outcomes aligned with the agency’s Strategic Plan and other related grants and funding sources.
  • With the Director of Quality Assurance, develop and implement mechanisms to ensure documentation meets all agency and contractual standards.Conduct audits of resident records on a quarterly basis, to ensure that progress notes, service plans and all other resident data are completed in a timely and accurate manner and that the information reflects a high quality of service provision.
  • Work with the Director of Property Management and related staff toward effective communication and improving tracking systems for intake, rent, incident review and other systems as needed.
  • Coordinate and Assess Annual Program Evaluation, completed by Program Manager, as well as ongoing monitoring of program performance.
  • Ensure programs meet strategic goals and objectives, including participation on implementation teams.
  • Resolve resident grievances as per policy.


  • Ensure compliance of the regulatory and financial requirements of the various sites.
  • Review and assess outcome data to ensure progress towards Strategic Plan.
  • Assist in proposal writing for new program initiatives and grants.


  • Facilitate/Lead meetings as assigned.
  • Coordinate with community providers and city agencies as appropriate.
  • Attend Resident Community Meetings twice a year.
  • With the Director of Residential Services, co-facilitate HLC/Residential Meeting.
  • Attend staff meetings at each program on a quarterly basis.
  • Attend pertinent external meetings as assigned by the Vice President.
  • Attend monthly Senior Management Meeting.
  • On a regular basis, meet and coordinate with Directors and Vice President to work on common projects and to implement and oversee the training plan for all staff.
  • Work in partnership with operational and other service departments across PHOME to improve efficiency and maximize program participation.

Budget & Fiscal Management

Project HOME community extends to homeless persons, residents, vendors, consumers, staff, outside agencies and all people who enter our dwelling places. Thus, we work to avoid making assumptions and generalizations about people. We demonstrate and foster respect for cultural differences. We believe in our ability to listen and learn from one another. Specifically, building community means:

  • Review and approve annual budgets for residential programs and monitor budget management on a monthly basis.
  • Work with program staff to ensure and oversee marketing, referral and the intake processes result in eligible candidates and minimal vacancies.
  • Work with Property Management to resolve resident rent collection, inspection and safety issues.

Supervision & Personnel Management
Meet regularly with each Program Manager to provide mentoring, supervision, support and guidance in meeting the needs of residents and the programs.

  • Conduct performance evaluations and all other relevant documents.
  • Advocate for the necessary tools, training and resources that direct reports need to perform their job functions.
  • Coordinate with Human Resources regarding hiring and other personnel issues relating to Program Managers
  • Respond to work tasks in a courteous and timely fashion.
  • Interact with visitors, residents, other staff and co-workers in a professional and welcoming manner.
  • Strive to put others at ease and communicate in ways others can understand.
  • Develop and maintain smooth, cooperative working relationships with others and encourage open expression of ideas and opinions.

    Additionally, all staff are responsible for the following:

  • Commitment to the mission of Project HOME
  • Work at establishing a base of trust with each resident or community member.
  • Continue to learn about mental illness, addictions and dually diagnosed residents.
  • Accept residents and community members “where they are at” while working to assist them.
  • Observe confidentiality, privacy and dignity of each resident.

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