Director of Performance & Quality Improvement and Evaluation, United Communities of Southeast Philadelphia

Posted by United Communities of Southeast Philadelphia on June 13, 2016


STATUS: Full-time (40 hours/week); Benefits Eligible

HOURS: Monday-Friday; 9am – 5pm


Under the supervision of the Deputy Executive Director, the PQI Director is responsible for conducting PQI reviews of all United Communities departments; supervises the PQI Specialist and Outcomes & Evaluation Specialist; coordinates the agency’s national accreditation; provides support and training to staff around PQI; facilitates use of the Efforts to Outcomes (ETO) database; coordinate funder-related evaluation and program outputs/outcomes; represents the agency in industry-group conferences, professional associations, and other public venues; identifies best practices and improves internal systems with an eye towards future needs, budget realities and changes in the funding environment.

Qualifications – Essential:

  • Masters Degree from an accredited school of higher education (MSW is preferred)
  • Success in roles requiring execution of multiple tasks while responding to multiple priorities
  • Outstanding communication and interpersonal skills
  • Ability to exercise tact and diplomacy in organizational settings
  • Self-starter, self-disciplined
  • Working understanding of child and family development

Knowledge, Skills & Experience – Essential:

  • Minimum 3 years experience in the field of social work, case management and/or counseling
  • Planning agendas/meetings
  • Excellent writing, documentation and communication skills
  • Ability to define performance standard
  • Ability to interact across all levels with a diverse populations
  • Proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)

Knowledge, Skills & Experience – Desirable:

  • Minimum 5 years experience managing nonprofit programming
  • Ability to remain focused in the face of pressure, deliver against timelines, not intimidated by tasks/time limitations
  • Passionate about United Communities’ mission and impact
  • Experience working with Social Solutions Efforts to Outcomes
  • Spark, imagination, creativity

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