Director of Operations, Community Legal Services

Posted by Community Legal Services on October 06, 2014

Director of Operations

Philadelphia’s largest public interest law firm, with two offices and 100 employees, is seeking its next Director of Operations. Founded in 1966, Community Legal Services, Inc. provides free civil legal help to individuals struggling with poverty in Philadelphia. The successful candidate will bring strong leadership and management skills, and a track record of facilities and/or project management. Reporting to the Executive Director, the Director of Operations plans and executes Human Resources functions and oversees Facilities, Information Technology and the Law Library. The role demands a flexible, collaborative work style, exceptional interpersonal and communication skills, outstanding organization and attention to detail, and demonstrated commitment to the mission of justice for low-income people.


  • Works as a critical member of the Leadership team to strategically plan and execute the firm’s mission and initiatives
  • Ensures that the workplace culture is consistent with organizational values of excellence, effectiveness, collaboration and teamwork
  • Oversees hiring, recruitment, and internship programs
  • Supervises compensation and benefit programs including qualified retirement plan and wellness program
  • Works with union representatives regarding hiring, contracts, grievances and arbitration
  • Develops and implements employee policies
  • Develops and directs staff evaluation and discipline programs​
  • Coordinates training and development programs to strengthen employees’ skills, productivity, and effectiveness
  • Ensures compliance with local, state and federal employment regulations
  • Supervises Law Library, Information Technology Unit, HR staff and Office Manager
  • Oversees office operations and some service delivery


  • Significant management-level experience in nonprofit administration or a similar setting, preferably serving low-income or vulnerable communities
  • Demonstrated experience handling sensitive, confidential situations and information
  • Track record of effective working relationships with diverse employees at all levels
  • Demonstrated knowledge and understanding of staff development, recruitment, HR compliance and best practices
  • Excellent interpersonal, analytical and communication skills, both written and spoken
  • Ability to travel between local offices
  • Proficient in Microsoft applications to include Word, Excel, PowerPoint; familiarity with any common Human Resources database system a plus
  • Bachelor’s degree in a relevant field
  • Advanced degree and experience in a legal setting a plus

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