Director of Intensive Behavioral Health Services, Public Health Management Corporation

Posted by Public Health Management Corporation on December 1, 2020

Responsible for the clinical and administrative supervision and oversight of Intensive Behavioral Health Services for both the regionalized individual home and school based services. Responsible for the monitoring and development of organizational program systems and procedures to promote fiscal stability and growth. The Director of IBHS manages and coordinates all activities and operations of the program in accordance with PHMC policies and county/state regulations. This position partners with the senior management to achieve the priorities of the program and meet all stakeholder requirements.

Responsibilities

• Ensuring that staff who provide IBHS are clinically supervised and receive all necessary training in accordance with OMHSAS IBHS regulations.
• Monitor all IBHS program systems and procedures including but not limited to treatment protocols and intervention, psychiatry services, consumer satisfaction, crisis intervention and all program policies related to client care. When necessary, reevaluate the efficiency and manageability of systems to insure effectiveness.
• Develop program policies and procedures in adherence to OMHSAS regulations, CAASP principles, CBH guidelines, and system standards that meet the changing needs of both client population and employees.
• Troubleshoot and intervene with parents, CBH, and staff when clinical issue arise
• Oversee that all necessary clinical documentation is submitted and of good quality including in accordance with OMHSAS regulations and CBH performance standards.
• Participate and provide current program data and work with Senior Leadership on an ongoing basis to update and evaluate all data collection for program improvement and revenue cycle management.
• Collaborate with HR on matters of recruiting, interviewing, hiring, and other indicated job action when necessary. Supervise interview, recruitment, HR hiring process for all program staff.
• Oversee the referrals and admission process for the IBHS program.
• Motivate staff to work toward a standard of excellence both clinically and administratively.
• Be informed re: new trends in the field of children’s mental health, therapeutic environment, and workplace management. Stay informed re: CBH and state regulations.
• Oversee that client files are organized, accurate and ready for audit at all times. Work in conjunction with the TQM department to maintain effective agency and program standards.
• Responsible for crisis intervention and management of client emergencies. Oversee implementation and monitoring of Significant Incident and Mandated Reporting policies for all clients. Ensure effective reporting to governing bodies within compliance of state and city laws and internal and external reporting systems.
• Collaborate with outside providers, provider alliance, and school district to remain up to date with current city trends and foster therapeutic initiative in client behavioral health treatment.
• Work with Finance and senior management to develop, monitor, and refine budget projections for each fiscal year. Participate in budgetary decisions and oversee management of daily financial needs of the program.
• Participate in RFP and grant writing as necessary for program. Participate in RFP process for other PHMC programs as requested and necessary.
• Develop, oversee and supervise interns for IBHS and other PHMC programs as requested and necessary.
• Determine process for and oversee restructuring of IBHS and any connected programs in the effort to strengthen the continuum of client care.
• Develop, implement, and oversee additional programs that are funded under the IBHS department. This includes hiring of staff, collaborating with Admissions to monitor referrals for additional program, restructure internal team system to accommodate additional program needs, collaborate with HR to manage all aspects of hiring, and develop an administrative and clinical program structure that meets the needs to the clients and CBH.

Staff Leadership

• Fosters a strengths based, trauma-informed, accountable, committed and motivated environment.
• Establishes and holds direct reports responsible to create a climate that attracts, retains and motivates high performance.
• Ensures the caliber of diverse staff with skills appropriate to meet the needs of those served.
• Provides and holds staff responsible to complete staff performance evaluations as expected, provides constructive supervision for all direct reports including ongoing performance feedback.
• Models PHMC’s core competencies holding staff accountable to do the same.
• Mentors and develops direct reports to ensure a core team focused on meeting the priorities of the program.

Team Leadership

• Conducts and ensures manager level staff has regular meetings with team to ensure priorities are clear, coordination is good and communication is open. Develops additional methods for ongoing effective communication.
• Cooperates and communicates as a multi-discipline staff team member through formal meetings, informal consultations and committee participation.
• Models traits of a responsible team member, executing job responsibilities, open communication, good follow through; supports team members to do the same.
• Demonstrates use and support of the trauma informed model in all aspects of employment, including interactions with clients/students, family members, other employees, community members, and stakeholders.
• Responds promptly to the concerns and interests of the clients, parents, guardians, funding entities and other PHMC staff.

Partnerships And Collaborative Relationships

• Establishes and maintains relationships with provider organizations, regulatory and licensing representatives, and referral sources, establishing effective and productive working relationships while promoting PHMC.
• Represents the organization before various stakeholder groups to maintain visibility.
• Manages regulatory and accreditation contracts.
• Serves on, participates in and attends various committee meetings.

Contributing To The Team

• Demonstrate ability to communicate effectively and efficiently with all internal and external stakeholders.
• Cooperates and communicates as a multi-discipline staff team member through formal meetings, informal consultations and committee participation.
• Models traits of a responsible team member, executing job responsibilities, open communication, good follow through; supports team members to do the same.
• Responds promptly to the concerns and interests of the clients, parents, guardians, funding entities and other PHMC staff.

Trauma Informed Behavior

• Demonstrates commitment to being trauma informed and maintaining a therapeutic environment and community that promotes safety and nonviolence as the basis for all we do with clients and staff.
• Demonstrates knowledge and utilization of trauma informed practices, including emotional intelligence, effective communication, understanding of impact of trauma on development, strengths based and person-centered practice, resilience focus and commitment to growth and change.

Administrative Activities

• Ensures compliance with all PHMC’s policies and procedures, including confidentiality and acting as a mandated reporter in accordance with the law, policies, and procedures.
• Implements all documentation requirements, reports are complete, thorough, timely, and follow prescribed format. Ensures staffs do the same.
• Other duties as assigned.

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