Data & Operations Manager, PowerCorpsPHL

Posted by PowerCorpsPHL on January 29, 2019

Launched in September 2013, PowerCorpsPHL is a City of Philadelphia AmeriCorps initiative operated by EducationWorks. PowerCorpsPHL engages disconnected young adults and returning citizens to enter and succeed in career pathways by using service as the strategy to provide career-connected education and paid, work experiences. Working closely with partners in the public and private sector, PowerCorpsPHL members engage in a 12-month phased experience tackling pressing environmental challenges in Philadelphia and developing the skills required to secure meaningful work.

Successful staff and leaders within PowerCorpsPHL embrace their affiliation with AmeriCorps and share a number of common characteristics: commitment to the mission and goals of the program, dedication to their role in achieving those goals, and willingness to work across teams to create and maintain a strong program culture capable of creating opportunities and overcoming challenges.

Position Summary
The Data & Operations Manager is responsible for the coordination of continuous quality improvement and data management systems and processes. The Data & Operations Manager works with program leadership and across teams to provide data and design processes that optimize program performance. This position requires strong strategic and systems thinking, high attention to detail, and the willingness to take on tasks big and small while maintaining a human-centered perspective. The Data & Operations Manager reports to PowerCorpsPHL’s Executive Director.

Duties and Responsibilities
The Data & Operations Manager will:

• Develop and coordinate program performance management and continuous quality improvement processes to support high-quality outcomes and the use of best-practice approaches.
• Manage data systems that track program performance and success indicators, including:
  • Recruitment efforts
  • Program impact and performance measurements
  • Corps member progress
  • Alumni outcomes
• Lead data analysis and internal and external reporting efforts in collaboration with the Executive Director
• Collaborate with program staff to inform program design and collect data efficiently, including:
  • Pre- and post-service corps member surveys
  • Feedback and assessment of corps member candidates during recruitment and on-boarding
  • Corps member demographics, needs, supports, interventions, and follow-ups
  • Environmental impact
  • Training curriculum and related data
  • Alumni experience and related data
• Collaborate with program staff to implement processes that utilize data to inform practices
• Collaborate with program staff to support daily program operations and logistics
• Design and implement staff trainings, as needed
• Lead all staff in best practices in data management, collaboration, and operations

Education & Experience

• Bachelor’s degree with a minimum of 3-5 years experience managing data, operations, or continuous quality improvement systems, OR
• Master’s degree with a minimum of 2 years experience managing data, operations, or continuous quality improvement systems
• Experience with database administration or creation of other data management systems
• Experience with Salesforce administration, highly preferred
• Experience with direct-service, program design, or human-centered design with our target population, highly preferred
• Ability to establish and foster relationships with cross sector partners and to work as a part of a collaborative team
• Excellent written and verbal communication skills to diverse audiences
• Excellent self-direction and the ability to take ownership and drive responsibilities through to completion
• Strong oral and written presentation skills
• Demonstrated commitment to diversity and cross-cultural issues
• Excellent Microsoft Office and digital skills, specifically Excel
• Successful completion of background checks (PA state criminal, Department of Public Welfare Child Abuse, National Sex Offender Public Registry, and F.B.I. fingerprinting)

Qualifications

• Commitment to the mission of the EducationWorks and PowerCorpsPHL
• Excellent project management skills
• Strong communication skills
• Dedication to continuous improvement processes
• Excellent interpersonal skills and desire to work as part of a team
• Excellent self-direction and ability to take ownership and drive responsibilities through to completion
• Ability to work independently, solve problems and be flexible
• Willingness and desire to participate in unexpected projects
• Excellent organizational skills
• Flexibility, professional demeanor, ability to respond calmly and positively to rapidly changing situations
• Demonstrated commitment to diversity and cross-cultural issues
• Comprehensive computer skills (Microsoft Word and Excel) and data reporting
• Experience with database management and recording/tracking of data
• Comfort with Microsoft Office Suite 365 and Goggle Products (Hangout, Drive, Docs, etc.)
• Driver’s license with clean driving record
• Residency within the city of Philadelphia

Physical Requirements
Ability to physically perform the duties required and to work in the environmental conditions required such as:

• Traveling to work sites – valid driver’s license and/or access to transportation when necessary
• Maneuvering in an office space-reaching file cabinets, filing, faxing, scanning, coping, typing, mailing, and making phone calls
• Must be able to sit for up to four (4) hours looking at a computer monitor, using a keyboard and mouse and typing
• Must be able to lift up to 50 lbs

Application Instructions

Please submit a resume and cover letter to [email protected] with the subject line as “Position Title_Last Name” (ex. Data Operations_Smith).