Data and Evaluation Support Analyst, Congreso de Latinos Unidos
Posted by Congreso de Latinos Unidos on January 4, 2016
Data and Evaluation Support Analyst
Congreso de Latinos Unidos, Inc., a dynamic nonprofit, is currently seeking a Data and Evaluation Support Analyst. The Data and Evaluation department is responsible for the planning, development, and implementation of data management systems, primarily focused on ETO, to track demographics and efforts, and measure outcome indicators for a social service. As a member of the Data and Evaluation department, the Data and Evaluation Support Analyst (DESA) is primarily responsible for training and providing ongoing support to staff on the use of ETO, and assisting programs in monitoring and maintaining the quality of the data. The DESA provides high quality customer service in a multitasking team environment that requires him/her to be self-driven. This position will analyze data, prepare reports, train staff, and encourage a culture of performance management among staff. This position has access to sensitive Congreso client information and is expected to handle such information with integrity and professionalism. The DESA reports to the Director of Data and Evaluation and participates in department activities as necessary.
Congreso is a multiservice nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.
1. Supports the planning, development, and implementation of Congreso’s ETO data management system.
2. Provides ongoing training to ETO users, in both individual and group settings.
3. Develops and updates all department protocols and training manuals.
4. Fields all staff issues/questions, and serves as internal ETO help desk so that client data and information is collected efficiently and effectively.
5. Corrects enrollment and demographic errors as part of ETO help function.
6. Monitors and updates ETO accounts.
7. Develops and updates forms to collect baseline client data and information from all programs in order to generate internal and external reports.
8. Monitors data accuracy and completeness, including drilling down into data program by program. Responsible for data integrity including monitoring duplicates, carryovers, and improper end-user use.
9. Designs and updates program set up in ETO as needed.
10. Assist with other funder databases systems as appropriate.
11. Works with D&E team and program staff to update specific success indicators and outcomes that are suitable and realistic for each program.
12. Runs and creates tailored in house or external reports as needed.
Experience, Education, and Licensure
Qualification and Requirements
BA/BS degree from an accredited college or university in a related field of study.
Experience in program evaluation, or direct service delivery in the nonprofit sector.
Excellent computer proficiency, including strong knowledge of Microsoft Office applications with an emphasis on Excel.
Excellent verbal and written communication skills
Excellent organizational and analytical skills, including ability to multi-task in fast-paced environment
Strong interest in data and evaluation
Experience in quality assurance or data analysis preferred.
Experience in developing and/or facilitating trainings preferred.
Bilingual (Spanish/English) preferred
Knowledge of ETO software preferred.
A Career with Congreso: Your talent and passion + our mission = outcomes
Come grow our reputation. Employees come to Congreso because they hear the positive things our clients, employees, and supporters say about us. Congreso has served the neighborhoods of eastern North Philadelphia since 1977. We have built our reputation on trust and high-quality human service delivery. And now our expertise in client-centered, outcomes-informed service delivery is extending our reputation beyond local borders to regional and national renown.
Come serve the community. Employees come to Congreso because of their passion to work directly with members of a vibrant and diverse community towards greater self-sufficiency. We have grassroots in Philadelphia’s Puerto Rican community and a commitment to strengthen all who live in the communities we serve. Our campus is located in the heart of the Eastern North Philadelphia neighborhoods we serve and includes a charter school that houses college courses at night.
Come celebrate culture. Employees come to Congreso because of the diversity of our employees, clients, and community we serve. We seek to serve all clients through practices that show inclusion, empathy and understanding regardless of cultural identities.
Come be part of our “familia.” Employees come to Congreso for a working culture that reflects our family-centered service approach and our commitment to balance work and family. Our “mi casa es su casa” welcome extends to employees and all who seek services from us. Our employees value the feeling of being “like family” and the close and supportive relationships they have with co-workers.
Come grow professionally. Employees come to Congreso to gain experience, learn new skills, and grow professionally. Our Primary Client Model™ provides employees with continuous education and professional development in client-centered, data-informed, and culturally appreciative service delivery. We recognize supervisors as leaders and an essential link between retention and service quality. All supervisors engage in regular professional development and organizational strategy conversations with Congreso’s President/CEO. Congreso has a reputation for leadership development, with many former employees now in leadership positions at the local, regional and national level.
To apply for this position please submit a cover letter, resume and salary requirements here. For more information about Congreso and other career opportunities pleas go to http://www.congreso.net.
Congreso is an Equal Opportunity Employer. Congreso is strongly committed to providing equal employment opportunity for all employees and all applicants for employment. All employment decisions at Congreso are made without regard to race, ethnicity, religion, color, gender, gender identity, sexual orientation, national origin, ancestry, disability or military/veteran status, or any other protected class as set forth under applicable State, Local and Federal Civil Rights Laws.
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