Data and Evaluation Analyst, Congreso de Latinos Unidos

Posted by Congreso de Latinos Unidos on November 27, 2017

The Data and Evaluation department is responsible for the planning, development, and implementation of data management systems, primarily focused on ETO, to track demographics and efforts, and measure outcome indicators for a social service.

As a member of the Data and Evaluation department, the Data and Evaluation Analyst (DEA) is primarily responsible for training and providing ongoing support to staff on the use of ETO, and assisting programs in monitoring and maintaining the quality of the data. The DEA provides high quality customer service in a multitasking team environment that requires him/her to be self-driven. This position will analyze data, prepare reports, train staff, and encourage a culture of performance management among staff.

This position has access to sensitive Congreso client information and is expected to handle such information with integrity and professionalism. The DEA reports to the Vice President of Quality Assurance and participates in department activities as necessary.

Essential Functions

  • Supports the planning, development, and implementation of Congreso’s ETO data management system.
  • Designs and updates program set up in ETO as needed.
  • Develops and updates forms to collect client data and information from all programs in order to generate internal and external reports.
  • Provides ongoing training to ETO users, in both individual and group settings.
  • Develops and updates all department protocols and training manuals.
  • Fields all staff issues/questions, and serves as internal ETO help desk so that client data and information is collected efficiently and effectively.
  • Monitors and updates ETO accounts.
  • Monitors data accuracy and completeness, including drilling down into data program by program. Responsible for data integrity including monitoring duplicates, carryovers, and improper end-user use.
  • Corrects enrollment and demographic errors as part of ETO help function.
  • Assist with other funder databases systems as appropriate.
  • Works with D&E team and program staff to update specific success indicators and outcomes that are suitable and realistic for each program.
  • Runs and creates tailored in house or external reports as needed.
  • Ability to provide support to employees that reflects PCM™ service delivery approaches that are Client-Centered, Data-Informed, and Culturally-Appreciative.
  • Attends and participates in continuing education related to PCM™, which include active participation in quality circles and the maintenance of work according to the data established requirements
  • Represents Congreso in forums, conferences, and meetings with funders, partners and policy-makers when outcomes, best practices, and community information is required.


Knowledge, Skills, and Abilities (Career Pathway: Quality Assurance)

All Staff Competencies

  • Basic understanding of Congreso’s mission, vision, values, programs and services, and business plan.
  • Knowledge and understanding of the targeted community needs and demographics.
  • Understanding of legal criteria for issues such as confidentiality, domestic abuse, child abuse, and mandated reporter requirements.
  • Ability to provide nonviolent intervention with a high level of ethical standards of conduct, cultural sensitivity and within appropriate boundaries and limits.
  • Ability to effectively use standard office equipment.
  • Possesses strong interpersonal skills as demonstrated by compassionate, courteous, cordial, cooperative, and professional interaction with diverse groups of co-workers, external business partners, and the community.
  • Ability to operate a computer and use a variety of common software programs including Microsoft Office, spreadsheets, ETO, and customized databases.
  • Adheres to all Congreso and departmental policies and procedures.
  • Attends all Congreso in-services as required.
  • Strong written and verbal communication skills and effectively communicate with individuals and groups.

Quality Assurance Staff Competencies

  • Ability to demonstrate a high level of content knowledge around legal/political policies and issues affecting program compliance.
  • Ability to assess Congreso staff competencies.
  • Ability to demonstrate sustained efforts to move clients to targeted outcomes.
  • Ability to apply a sophisticated understanding of performance management, data driven performance reviews and compare and evaluate data against goals and objectives.
  • Ability to identify and develop performance based outcomes.
  • Ability to measure and understand organizational performance measures.
  • Ability to monitor contract compliance and insurance directives.
  • Skill in preparing and editing correspondence and documents to produce final documents, educational lesson plans, reports, and presentations.

About Congreso

Congreso is a multi-service nonprofit organization whose mission is to strengthen Latino communities through social, economic, education, and health services; leadership development and advocacy. Founded in Philadelphia in 1977, Congreso has grown into a national thought leader on nonprofit performance management with an expert focus on the Latino community. Congreso is anchored by its innovative Primary Client Model (PCM™), and provides direct services to residents of the Philadelphia region while providing consult to other nonprofits and government systems nationally.

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