Customer Service Training

Posted by PA CareerLink® on November 7, 2016

CUSTOMER SERVICE TRAINING AND CERTIFICATION
Are you unemployed or underemployed and need more training? Are you interested in earning a certification in a fast-growing career field? If your answer is yes the new FREE Customer Service Training program may be a good fit for you.

*The Customer Service Training Program is provided in collaboration with PA CareerLink® Suburban Station and Temple University‘s CSPCD -WELL Program

Classes are Now Forming
Monday and Tuesday 1:00 — 4:00 PM
November 21, 2016 — December 20, 2016

For more information call
Carl Grant at (267) 279-9920
PA CareerLink® Suburban Station
1617 JFK Boulevard, 2nd Floor, Philadelphia, PA
Learn or Improve
• Communication Skills
o Interpersonal communications
o Troubleshooting difficult situations
o Teamwork

• Products & Services
o Meeting customer needs
o Closing the sale
o Providing ongoing customer support

• Developing Sales Plans
• Technology in Customer Service
• Customer Relationship Management Basics (CRM)
• Nationally Recognized Customer Service Certification available

For more information call PA CareerLink® Suburban Station
(267) 279-9920

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