Copy Center Manager, CADCOM

Posted by Montgomery County Community Action Development Commission on June 8, 2015

Position Summary:
Under general direction, coordinate all activities in the Copy Center; oversee all aspects of production and customer service; maintain high volume xerographic equipment; serve as lead worker to other classified staff in the area; supervise student assistants; and perform related work as required.

Drive profitable sales growth through team development, quality production and operational effectiveness. Responsible for ensuring the timely and accurate reproduction of printed materials; advises, coordinates and prioritizes production of work orders, reviews copyright materials and distributes work assignments to employees; maintains accurate and complete department billing records; determines equipment repair schedule; maintains supply inventory and resolves staff and customer service issues for the Copy Center.

 Acts as primary customer services contact for Copy Center explains policies and procedures and resolves issues related to Copy Center services.
 Develops and implements procedures for Copy Center; provides input on changes in departmental policies, procedures, pricing policies and equipment acquisition.
 Responsible for oversight of instructional and administrative materials produced at Copy Center; oversees billing for Copy Center services; ensures quality control for completed orders.
 Responsible for compliance with applicable copyright laws; screens material presented for copying to assure compliance.
 Coordinates all work order requests for Copy Center, including bookstore orders and work completed during evening and off-hours; schedules and prioritizes work assignments among Copy Center staff.
 Advises and coordinates projects with faculty and staff on production and copyright issues.
 Processes departmental billing including charge backs and student fee-base; maintains records and spreadsheets; provides monthly reports to Accounting Office; coordinates with accounting personnel to ensure up-to-date budget code information.
 Routes work orders to appropriate multi-campus departmental locations.
 Coordinates intra-departmental work flow with Graphics Services personnel.
 Orders, inventories and maintains supplies.
 Develops and coordinates paper and plastics recycling programs for work area.
 Acts as Key Operator, identifying equipment problems, performing minor repairs to xerographic equipment or arranging for repair service; operates high volume xerographic equipment as needed.
 Serves as lead worker for other classified staff in the area.
 Supervises trains and directs the work of Copy Center student assistants; may supervise short-term, non-continuing employees.

Employment Standards
Operate and maintain high volume xerographic and finishing equipment; learn new procedures and the operation of new equipment quickly; work independently with a minimum of supervision; follow and give oral and written instructions; act as a lead worker to other Classified staff in the area; supervise student assistants maintain effective working relationships; interact with the public in a helpful, courteous and friendly manner; demonstrate sensitivity to, and respect for, a diverse population.

Operation and maintenance of high volume xerographic finishing and offset printing equipment; digital xerographic network systems technology; color xerographic systems; ink, paper stock and chemicals used, their characteristics, uses and limitations; health and safety regulations in relation to the use of equipment and chemicals; operation of personal computer software programs including word processing and spreadsheet tools; effective public relations; principles of office management.


Bachelor Degree and/or Equivalent experience

Five+ years’ experience operating various high volume xerographic and finishing equipment, including at least one year of supervisory experience. Digital high-speed copier/printing operation and maintenance is required. Knowledge in bindery operations is necessary. Ability to work in a higher education environment. Knowledge of the US Postal System and its operations as well as familiarity with electronic estimating/billing software with an emphasis on PrintSmith Estimating software is preferred.

Must be able to perform physical activities, such as, but not limited to, lifting, bending, standing, climbing or walking. Must be able to work safely in an environment containing chemicals, toner dust, vapors, and high noise levels using personal protective safety measures. Scope of the position may require night time, holiday, and/or weekend work.

To apply, contact Cy Burke at 610-277-6363 x. 141.

Note: This is a training facility as well, so we are registering students for the program as well as interviewing for the manager and teacher positions.  Classes will begin in September; scholarships are available to income eligible participants.  This is an opportunity to address several needs of both the organization and the community.  We are increasing the skills of under skilled individuals, creating jobs and also creating an unrestricted funding source for CADCOM.

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