Community Tech Helpdesk, Temple Univ.

Posted by Temple University on January 11, 2022

This position is in the Temple Tech for Philly’s Digital Equity Center. This employee will be responsible for providing day-to-day technical support for a range of hardware and software related personal computing systems that have been distributed to the community. Responds to and diagnoses problems through discussion with end users, which includes trouble shooting, fault rectification and problem escalation. Provides effective and timely resolution of users’ problems, queries or complaints. Deepening subject matter expertise relate to Digital Equity. Looking for a proven excellent communicator and relationship builder. Serves as a mentor to interns in a workforce development program that will make up a team to support the community user base. Contributes to the administration of customer service applications; Call Center as a Service, Reporting/Visualization, Communications Management or Customer Feedback systems. Proposes and develops technical solutions to build out and manage a CRM to manage client relationships and improve the client experience. The ideal candidate possesses demonstrated ability to research relevant technologies and stay abreast of IT support challenges and offerings for a digital challenged community. Performs other duties as assigned.

This is a grant funded position. This position is assigned a hybrid work arrangement (on-campus and remote), the duration of this hybrid work arrangement is at the discretion of Temple University and the Department.

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