Community Resource Corps Member Experience Manager, City of Phila.

Posted by Mayor’s Office of Civic Engagement and Volunteer Service on August 9, 2022

The Mayor’s Office of Civic Engagement and Volunteer Service (MOCEVS) is committed to increasing long term, sustainable civic engagement throughout the city. To support this goal, we offer a variety of training opportunities for community members, nonprofit partners and City agencies. In addition, we support internal and cross-sector convening and collaboration to reduce silos and increase efficiency and efficacy of engagement and volunteer programs and tactics. MOCEVS is housed within the Mayor’s Office of Public Engagement.

Job Description

Community Resource Corps Member Experience Manager will be responsible for successfully managing the Member Experience Coordinators of the Community Resource Corps, a citywide program designed to connect residents to anti-poverty benefits and life sustaining resources. The ideal candidate for this role will be a fast paced and innovative problem solver, who excels at building trusting relationships and managing equity centered community engagement programs within low wealth and multicultural communities.

Essential Functions

This position requires a mix of telework and in person duties. This position also requires a flexible work schedule for occasional evening and weekend hours. The essential functions of this position include:

• Develop and implement policies and processes that allow for effective and efficient program management.
• Supervise three (3) full time Member Experience Coordinators
• Support Member Experience Coordinators in annual recruitment and ongoing supervision of about thirty (30) members that complete 11 months or 6 months of service.
• Maintain Americorps members human resources files including background checks and other sensitive documentation.
• Support Recruitment Coordinator in the creation of a strong recruitment strategy and ongoing recruitment plan.
• Oversee and support the Career Development programming provided to Americorps members.
• Support Member Experience Coordinators in developing and implementing case management best practices, professional development support, career coordination support and general training of members.
• Manage communication with internal and external program partners, including representing the program within local, state and national coalitions.
• Ensure that the program follows compliance policies from AmeriCorps
• Support the process of onboarding new AmeriCorps members
• Manage program budgets and oversee Americorps payroll processes, including generating and securing funding agreements with partnering City agencies.
• Manage program goals and grant deliverables, including compiling and submitting regular project updates and reports.
• Seamlessly collaborate with the Community Resource Corps Service Delivery Manager to develop and execute an integrated approach to provide consistent support for all program coordinators and a quality AmeriCorps member experience.

Learn more and apply.